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Gunn - Babysitter - Edinburgh, Scotland, UK

Nicola Gunn

Edinburgh, Scotland, UK

Services

Babysitter

Summary:

Im a dependable person with a pleasant manner and can supply good references for you. Nicola gunn

Work History

Sales Assistant

Harvey Nichols

From October 2013

• Establishing what customers are looking for so as to then sell the appropriate products
• Selling and trying additional products on customers
• Driving sales in a positive and pleasant manner
• Adapting sales approach to different types of customer
• Encouraging repeat business

Cosmetic & Beauty Sales Assistant

FLAIR - Harvey Nichols

July 2013 - October 2013

(temporary role)
• Establishing what customers are looking for so as to then sell the appropriate products
• Selling and trying additional products on customers
• Driving sales in a positive and pleasant manner
• Adapting sales approach to different types of customer
• Encouraging repeat business
• Phoning regular customers to advise them on special promotions
• Carrying out full make over's

Passenger Agent

AVIANCE / SERVISAIR

September 2007 - June 2013

• First point of contact for customers
• Responsible for all aspects of customer service
• Responsible for safely checking in passengers whilst adhering to strict company guidelines
• Transferring passengers from delayed and cancelled flights
• Re-routeing passengers on to onward flights
• Handling and resolving customer complaints and queries
• Dealing with VIP's
• Responsible for making regular PA announcements
• Working in a fast moving environment

Customer Service Agent

BMI

November 2003 - September 2007

• Responsible for the smooth and efficient check-in of passengers for their flights
• Handling and resolving customer queries and complaints
• Responsible for departure gate control
• Dealing with rapidly changing timetables and being able to communicate the necessary information to passengers
• Ensuring that all health and safety procedures are adhered to • Responsible for bringing passengers safely from the aircraft into the terminal building

Support Worker

CUNNINGHAM HOUSE

February 2003 - November 2003

• Responsible for the well being of people with drug and alcohol addictions
• Helping re-house clients
• Taking clients to drug workshops
• Liaising with local authorities regarding various issues

Customer Service Agent

SERVISAIR

January 2001 - February 2003

• Responsible for departure gate control
• First point of contact for customers
• Responding and dealing with all levels of customer complaints
• Responsible for all aspects of customer service
• Working in a fast moving environment
• Responsible for safely checking in passengers whilst adhering to strict company guidelines

Customer Service Officer

MARKS & SPENCER

November 1999 - January 2001

• Handling and processing customer orders
• Responsible for dealing with and resolving customer complaints
• Liaising with suppliers with regards orders
• Daily banking

Cabin Crew

March 1997 - November 1999

• Responsible for all aspects of passenger safety
• Responsible for serving passengers drinks, meals and duty free
• Working closely with and learning about different cultures
• Ensuring all company procedures are adhered to exactly
• Responsible for all aspects of on board customer service

Care Assistant

GRANDVIEW NURSING HOME

June 1993 - February 1997

• Responsible for caring and looking after patients
• Ensuring strict health and safety guidelines were adhered to • Assisting patients who had both physical and physciatric difficulties
• Supporting the medical staff
• Taking patients on activity days
• Assisting patients with their physio exercises
• Preparing the deceased for the undertaker

Operations Assistant

TULCHAN FISHING & SHOOTING LODGE

October 1989 - June 1993

• Responsible for meeting and greeting the VIP guests staying at the lodge
• Serving guests in both the lodge and at the fishing/shooting spot itself
• Deliver excellent customer service, at all times

Qualifications & Certifications

English

Speyside High School

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