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Clements - HR Trainee - London, UK

Nicola Clements

London, UK

Services

HR Trainee

Summary:

*Understanding the origins of HR and HR strategy using McKinney's 7s model and Ulrich's 2x2 model.
*Created a presentation to propose the measures an HR dept should take to become a credible business partner and contribute to an organisations success.
*Designed a selection process with competency based interview questions/activities.
*Designed an effective induction programme for new employees.
*Understanding of employee engagement and how to manage disengagement
*How to deal with conflicts effectively and the different methods used
*Understanding how differing personalities in the work place can have both negative and positive consequences, using MBTI, Firo B and The Ladder of Inference.

Work History

Deputy Manager

Wallis

From September 2010

September 2010 - present date
My position for Deputy Manager for London has seen me work in a variety of stores across the city including the brands flagship Marble Arch and its sister stores at the Westfield and One New Change Shopping Centres, as well as smaller markets in Canary Wharf, Croydon, Sutton and Lewisham. I am currently managing a concession site remotely in Surrey Quays. Marble Arch, Westfield and One New Change are three of the brands best performing stores and therefore find themselves under the spotlight with regular visits from Head Office personnel, brand Directors and Sir Phillip Green.

At my base store at One New Change, I am heavily involved in the recruitment process for the store and often the Area. I assist with the recruitment of staff at all levels from sales advisers to store management and help to successfully induct them into the business. More recently, I have taken the role as Retail Operations expert which means I am the point of contact for the Area when it comes to store processes, procedures and general operational issues. I also complete small admin tasks for the Retail Operations co-ordinator, collate information from the area and assist with the trialling of new initiatives the company wishes to roll out.
The role of a Deputy Manager at Wallis is very diverse with the expectation that all aspects of the business runs smoothly. From ensuring we are driving sales through customer service and the training and development of our team, to co

Commercial Manager

Marble Arch Branch

October 2009 - September 2010

Responsibilities
*Merchandising the shop floor on a daily basis to ensure the end result meets company brand and expectations, living up to Oxford Circus' high visual standards so that the best store is visually the best it can possibly be.
*To always be prepared for a visit from a range of directors, including the regional controller or the company owner.
*Management and placement of new lines (sometimes up to 75 each morning)
*As commercial manager, am considered a senior member of the management team.
* Overseeing the roles and work of other Sales Managers on the 'Product Team.'
*Mentoring senior staff members and creating development plans for them, so they are able to step up to my role in my absence and work to the same required standard.
*Being solely in charge of planning rotas, deployments and holidays for the 15+ members of staff on the Product Team.
*Adhering to company profit protection and security procedures, in order to reduce stock loss and raise staff awareness.
*To use my product knowledge to provide excellent customer service and also to drive service on my team
*To ensure the shop floor is constantly replenished to the correct company standard of density and as soon as this is not the case, provide a suitable alternative so not to impact sales.
*Supporting other flagship stores such as the new Tottenham Court Road store and the store based at Westfield Shopping Centre, by working there as a manager or helping to implement layouts.
*Conducting weekly Mystery Shop walkthroughs to ensure my team and others in the store and living up the required River Island customer service standard.
*Acting as Store Manager in the absence of General Manager or Deputy.

Sales Manager

Ladies Product Oxford Circus Branch

October 2008 - October 2009

Responsibilities
*Creating effective floor layouts on a regular basis to maximise sales
*Merchandising the shop floor on a daily basis to ensure the end result meets company brand and expectations, using Commercial Reports such as Best Sellers and Department Sales.
*Placement of daily new lines and management of delivery replenishment.
*Working closely with Visual Merchandisers to meet excellent visual standards.
*Leading and managing the 'Product Team' to deliver outstanding results through training, development and day to day supervision.
*Liaising closely with Casual, Footwear and Formalwear (menswear only) to ensure all sales targets on these departments are met.
*Key holder - responsible for opening and closing the store
*Holding the store on evening shifts in the absence of the store manager.
*Ensuring 'Head Office' visits are carried out effectively
*Running regular team meetings and performance reviews, both individual and team.
*Planning and launching mid-season and main sales.

Commercial Manager

River Island Marble Arch and Oxford Circus

September 2005 - September 2010

*Merchandising the shop floor on a daily basis to ensure the end result meets company brand and expectations, living up to Oxford Circus' high visual standards so that the best store is visually the best it can possibly be.
*To always be prepared for a visit from a range of directors, including the regional controller or the company owner.
*Management and placement of new lines (sometimes up to 75 each morning)
*As commercial manager, am considered a senior member of the management team.
* Overseeing the roles and work of other Sales Managers on the 'Product Team.'
*Mentoring senior staff members and creating development plans for them, so they are able to step up to my role in my absence and work to the same required standard.
*Being solely in charge of planning rotas, deployments and holidays for the 15+ members of staff on the Product Team.
*Adhering to company profit protection and security procedures, in order to reduce stock loss and raise staff awareness.
*To use my product knowledge to provide excellent customer service and also to drive service on my team
*To ensure the shop floor is constantly replenished to the correct company standard of density and as soon as this is not the case, provide a suitable alternative so not to impact sales.
*Supporting other flagship stores such as the new Tottenham Court Road store and the store based at Westfield Shopping Centre, by working there as a manager or helping to implement layouts.
*Conducting weekly Mystery Shop walkthroughs to ensure my team and others in the store and living up the required River Island customer service standard.
*Acting as Store Manager in the absence of General Manager or Deputy.

Sales Manager

River Island

September 2005 - October 2008

Marble Arch branch as Sales Manager

River Island

an opportunity arose for me to become the Sales Manager for Ladies Product. I to work in that role up until October 2008 when I joined the team at Oxford Circus - River Islands biggest London store, and also a flagship, by the current Area Manager on Oxford Street. In 2009 I was promoted to the role of Commercial Manager and returned to the Marble Arch branch.

Qualifications & Certifications

Human Resources Level 3

Open Study College

Sociology

University of Wales

Theatre Studies

Evesham High School

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