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Yates - Customer Service - Bolton, UK

Nicola Yates

Bolton, UK


Customer Service


•Outstanding Customer service, both face to face and over the telephone
•Retail and visual merchandising experience
•Driving and delivery
•Warehousing and stock control
•Computer literate
•Excellent communication skills
•Highly organised in managing day to day duties

Work History

Production line /packing assistant

Bury black pudding company

From October 2013

Bury black pudding company,Bury
Packing Assistant
• Packing of black pudding slices/puddings, using a multi vac conveyer machine
•calibration and testing at regular intervals of weight, packing, quality and oxygen level
•Using of the industrial slicing machine to cut sticks of black pudding into slices
•Cleaning of areas and machinery
Making of boxes, packing of boxes

Warehouse assistant


January 2013 - September 2013

DVD and Game, Bury
Warehouse Assistant
•Order picking and packing
•Loading the disc polishing machines and checking discs for quality
•Changing cases and checking stock on the computer

Post woman

Royal Mail

January 2002 - July 2012

Postal Worker
Key holder
•Sorting mail into geographical areas for posting
•Delivery of mail on foot or in a van
•Customer service, working on the customer collection points and ensuring all correct paperwork and security checks were made
•Administration including dealing with e-mails, photo copying and filing
•Scanning packets and mail using a hand held scanner and on delivery ensuring that post reached the recipients in good condition and according to the posting specification

Visual display assistant/manager


May 2000 - November 2002

•Window dressing throughout the store and ensuring all graphics were displayed properly
•Setting up special offer displays to ensure that customer attention was seen
•Picking stock for window displays
•Printing point of sale on computer
•Liaising with department managers and daily store walks with store manager
•Liaising with warehouse managers and staff organising an delegating jobs
•Moving shelving and fixtures when necessary

Sales assistant


September 1997 - May 2000

•Customer service
•Cash handling including cashing up
•Stock display
•Unpacking deliveries and re-stocking
•Stock takes and general housekeeping
•Offering good customer service
•Loss prevention

Qualifications & Certifications


Thornleigh Salesian college, bolton

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