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Haystead - Cisco CCENT - Telford, UK

Nick Haystead

Telford, UK




Cisco Certified Entry Networking Technician (CCENT) validates the ability to install, operate and troubleshoot a small enterprise branch network, including basic network security. With a CCENT, a network professional demonstrates the skills required for entry-level network support positions - the starting point for many successful careers in networking. The curriculum covers networking fundamentals, WAN technologies, basic security and wireless concepts, routing and switching fundamentals, and configuring simple networks. CCENT is the first step toward achieving CCNA, which covers medium-size enterprise branch networks with more complex connections.

Work History


(100 -101) passed exam 17/10/2013.


Doctor's Surgeries

installations/upgrades running as file/email servers (Exchange 5.5) serving Windows
2000/XP workstations. With the LAN installed and configured, the Company
Clinical-support software was installed and setup. This work involved engineers being
onsite for up to five days, for larger sites up to ten days. The installations were
completed with customer training; backups, AV maintenance etc. Finally, the site was
signed off and handed over to the customer.

Senior Lead Area Engineer


July 1999 - June 2011

Responsibilities included on-site visits consulting with Health-Centre
Management/Clinicians including initial site-survey (if competitor/green-field), pre- sales support to the Area Account Manager; making recommendations, alternative
solutions, software/hardware upgrades, etc.
I also supervised a small team of four other Engineers in my area; as first-contact
technical-support, organising and giving any training requirement needed. I also
Project-managed the larger projects where two or more engineers were required on- site; over-seeing their work, so that everything stayed on schedule, sometimes with
tight-deadlines to achieve (when a new Health Centre was due to open that week for example). I was also involved in the Technical training of the Company's Sales force;
new hardware/software products etc. Latterly, I became a UK-wide technical trouble- shooter for on-going software issues that required a site visit to resolve including
dispute resolution with other 3rd party suppliers. This involved extensive travel and over-night stays throughout the UK.

Field Installation Engineer

Local Area Networks in Health Centres

From July 1993

Responsibilities included installing Local Area Networks in Health Centres and

Technical Support Engineer

Granada Computer Services

Granada Computer Services were a 3rd party-maintenance company. The Telford
office was a workshop with a component-level bench operation. I initially started
there as a component-repair technician servicing the Commodore range of home
computers. With the advent of the IBM PC and its clones I moved into that section as a repair technician, again component-level repair of PCs. Technical Support to the
Company Field Engineers, was my final role with them. Technical Support to field- based engineers of a wide range of PC equipment and occasional onsite work when
needed; making sure the company met strict SLA requirements.
Wavetek Electronics, Reading

Digital Electronics Repair Technician

Wavetek Electronics

manufactured (in the US) both Analogue and Digital Test
equipment. In the UK I was part of a small team of bench engineers repairing their
European customer-base equipment down to component level. I was the digital- specialist as I had recently gained a HNC in Microprocessors and Digital Logic; the
other guys were analogue specialists. My job was to fault-find and correct fairly
complex microprocessor -based test equipment which when working output complex
test waveforms (Fourier-transform analysis, etc.), BT was a large customer; they used
our equipment down at their research facilities at Martlesham. I also provided
telephone-support to European customer-base.

Test Engineer

Plessey Microsystems

Plessey Microsystems manufactured Memory Systems for MOD contracts. The test
department was at the end of the production-line, and were responsible for weeding out any memory components that failed very intensive environmental testing-cycles of hot and cold extremes. My role as a Test Engineer was to monitor and if possible
correct memory mal-functions using Oscilloscope analysis of test patterns passed through the memory modules. If the results fell within the required parameters, they
were passed on to QA for final visual inspection. If the parameters were exceeded in any way, they failed and further investigation was required; looking at power-supply
tolerances, individual component failures (Integrated Circuit logic failure under extremes, etc.). I would identify the faulty part, and send the whole system down to the repair section to rectify. On return to my section with identified faults corrected, the whole cycle was repeated again.

Qualifications and Training



Presently, self-studying for the Cisco CCNA.

Qualifications & Certifications

Computer Science & Mathematics

Open University

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