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Systems Thinking Consultant
Systems Thinking Expert. Practising Systems Thinking Consultant who is skilled in Systemic thinking, Intervention theory and Action learning. Track record at largest UK insurer, specializing in Motor Claims Management. Experience in ST immersion and end to end Systems Thinking Intervention. Competent in all aspects of motor claims ie: RTA, Liability, Total Loss, Salvage disposal and all aspects of Own Damage claims Management.
Proven communicator, with excellent customer service skills, I pride myself on being passionate and very hands on. Team manager level experience, Claims management trainer, plus many years handler level including Household insurance underwriting.
Helping people start to learn
So working evenings / nights has it's own obstacles. I have begun assisting the OOH operation at Aviva as a Frontline Leader, with their Systems Thinking journey. We've checked our demands, and are now onto flow, hopefully this and the data will start to empower the staff and we can begin making in-roads!!
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