Mthembu - Customer Care Skill - Durban, South Africa

Nhlakanipho Mthembu

Durban, South Africa


Customer Care Skill

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I'm able to handle consumer queries, resolve and make decision to assist consumers and the community

Work History

Internal Audit Officer

eThekwini Municipality

September 2002 - January 2007

* Perform substantive tests & Tests of controls
* Perform compliance tests within the Municipality.
* Observe the Paymaster during the Pay-out to see if procedures are being followed.
* Reconcile Log sheets to computer-generated reports for kilometres travelled on Municipal Vehicles.
* Drawing up audit programs for post payment, value for money, risk, performance management and financial audits.
* Assisting Senior Auditors in identifying risks, documenting systems procedures, analyzing control, performing detailed testing and drafting recommendations to management
* Value for Money Audits - to ensure that what the Municipality pays for is actually worth it.
* Writing of Audit reports also under project management as an introduction to learn.
* Auditing the 2 of Durban's biggest entities under the Municipality I.C.C & Ushaka Marine world covering aspects like Supply chain management, Asset Management, Revenue Management, Expenditure, & Human resources
* Performing risk assessments, computer Audit
* Conduct Interviews with Management for their response on Error reports
* Collection of evidence pertaining to allegations to report on the outcome.
* Employees benefits calculations as per the municipality's regulations for new engagements, terminations or resignations.
* Audit of cheques by ensuring that correct information is printed on the cheque itself.
* Ensuring that the Municipality adequately, effectively manages resources as per PFMA etc.
* Audit of Bad Debts by performing the following: -
Check if all necessary procedures have been followed before debts are written off.
Check if all the necessary steps have been followed to recover the outstanding debts.
* Audit of cash collected Stadium bookings by comparing duplicate receipts against the bank deposit slips, bank statement, and the records captured.
* Audit of cash collected from parking meter takings by calculating all the coins collected and check against the parking meter cash receipts book.

Ilembe District Municipality, Accountant

Up to February 2007

up to date

* Line Supervisor for Meter Readers, Data Capturers, Finance Officer Billing, Cash Management (Finance Officer-Income, Database Management, Credit Control, Customer Care (Enquiries) & Rates Clearance section in connection with Collection, Billing of Water & Sanitation, perform tasks associated with Billing as per our By-laws.
* Supervising the day-to-day operations of revenue, that comprise of about 50 staff
* Preparing salary paperwork details for weekly overtime where necessary. Our team consisted of 4 chief and 28 meter readers for their log vehicle movements.
* Reconciliation of Debtors book and analysing ageing analysis reports
* Supply Chain Management requirements for the department
* Planning certain projects along for Data Cleansing as required for the Section.
* Monitoring the cash flow of the Municipality and preparing Provincial Treasury reports.
* Productivity KPI reports on Revenue (Debtors, Billing, Cash Management, Debt collection & Customer Care )
* Monitoring of our expenditure as per the Budgeted structure.
* Control and account for Revenue resources received by the Municipality to ensure that the Municipality accounts for.
* Preparing and Monitoring of applications and adequacy of Revenue policies
* Control and claim loan funds of the Municipality and ensure all funds are accounted for & expenditure is in line with available funds.
* Compiling of Audit response reports, analyzing audit findings and investigate reports
* Authorizing of all Journals for billing, Credits, Debits on consumer accounts, General ledger adjustments, Credit control
* Sitting as Panel member on interviews for new or contracted staff within the department.
* Clearance and reconciling of Suspense Account for monies un-reconciled.
* Dealing with all System analysis updates requested on the present structure of our Finance system & to present problems encountered to increase user friendly methods.
* Identifying risks involved in cash investments, cash...

Accounting Clerk


May 2000 - September 2002

Section: Accounting & Finance
Duties: -

* Preparation and processing of Journal entries on JDE.
* Capturing of information on JDE and Excel.
* Ensuring all payments are processed in time
* Analyse information for Input and Output Vat.
* Attending to supplier queries through Audit including departmental queries.
* Preparing of spreadsheets for Creditors/Debtors and monthly breakdown for payments using Ms Office package.
* Petty Cash distributor & departmental breakdown for usage
* Processing of Subsistence and traveling allowances for the Department
* User intervention on all desktop problems & daily operations of PC's
* PC Configuration, software installation and printer troubleshoots for Health Dept.
* PC Technician at home & call-outs for Hardware/Software and implementation of home network.
* Building up new systems and upgrading them
* Reconciling income and payments to bank statements.
* Attend to pension payment queries on the counter.
* Account Reconciliation for outstanding payments and reasons for delays.
* Assist in preparation of Annual Financial Statements.
* Assist in preparation of Annual Budgets for financial year's Estimates & Actuals.
* Fixed Assets management.
* Audit of stock to ensure that all face value and security documents are accounted for and that proper stock keeping procedures are applied to safeguard against abuse/fraud.
* Verification of annual Financial Statements Balances.
* Verification of Assets.
* Preparation of Audit Paper, which is a reconciliation statement for unmatched receipts from debtors per JDE against the suspense credit register.
* Transfer of matched receipts to correct debtors' accounts.
* Checking of leave forms and overtime claim forms, preparation of stats for outgoing calls made by the staff, and inspection of staff attendance register.
* Answering telephones and performing general administrative duties including faxing, photocopying, filing, and typing

In-service trainee

eThekwini Municipality

November 1999 - May 2000

* Capturing of payment vouchers for Creditors.
* Assisting the Accountant with Budget drafting, Book reconciliation
* Confirmation of daily banking.
* Performing cash counts.
* Traveling arrangements for Management to seminars etc.
* Recalculation of totals for payment vouchers.
* Verification of Assets.
* Auditing of Cashbook for all cash transfers done.
* Performing bank reconciliation.
* User intervention on all desktop problems & daily operations of PC's
* PC Configuration, software installation and printer troubleshoots

Qualifications & Certifications

Financial Information Systems

Durban University of Technology

Financial Management

South African Institute of Chartered


Lerato Thandi- High School

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