Ochei - Optician - Oshawa, ON, Canada

Ngozi Ochei

Oshawa, ON, Canada



Work History

Medical Office Assistant

DR Victor Obasuyi - Optometry Professional Corporation

From June 2006

* Attend to patients concerns and problems, while adhering to the company's policy
* Greet patients and update patient's information such as change of address, name and health card
* Answer phone calls and direct the calls to the appropriate departments
* Conduct preliminary text on patients using the auto refractor and tonometer before their appointment with the optometrist
* Conduct peripheral vision text to check abnormalities in patients using the visual field machine
* Update patients' referrals and call patients to remind them of their appointments
* Provide clinical administrative support such as distributing mails to the various departments
* Ohip Billing as it concerns eye exam

NGOZI EBELE OCHEI (647) 404-2826 eochei2005@yahoo.com

Optical Dispenser
* Assist patients with their prescriptions after seeing the doctor to get their glasses, putting into consideration the type of prescription, shape of their face and skin color
* Adjust patients' glasses to its original shape
* Dispensing glasses and contact lenses to patients
* Assist patients without prescriptions duplicate their existing glasses by utilizing lensometers to record eyeglass measurements
* Billing patients and ordering lenses
* Teaching patients how to use and care for their contact lens
* Taking inventory of frames in the store
* Assist in the selection of frames for the dispensary
* Handling medical billing and claims
* Approving over 15 insurance claims in a day

Customer Service Representative/Sales Representative


January 2003 - May 2006

* Respond to client inquiries via telephone in order to identify and develop suitable solutions to their concerns while maintaining a high level of professionalism
* Maintained current knowledge of products and services in order to advise and recommended available insurance plans based on an individual's specific needs
* Accurately managed customer accounts by updating client account information and making any adjustments adhering to company policies and procedures
* Sold life insurance to customers

Qualifications & Certifications

Geography and Regional Planning

Delta State University


Opticionary Seneca College

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