Cheng Leong Max - Retail Manager - Singapore

Ng Cheng Leong Max

Singapore

Services

Retail Manager

Summary:

i do everything except signing of approval of quotation and pay.

Work History

Retail Manager

Singapore Management University

September 2013 - September 2014

Corporate marketing matters, retail marketing, retail operation.

Retail Manager

GoodsOfDesire

February 2012 - July 2013

Job Description
•Analyzing consumer buying patterns and predicting future trends;
•Regularly reviewing performance indicators, e.g. sales and discount levels;
•Managing plans for stock levels
•Reacting to changes in demand
•Reacting to changes in logistics
•Meeting suppliers and negotiating terms of contract;
•Maintaining relationships with existing suppliers
• Liaise with other departments within the organization to ensure projects are completed;
•Writing reports and forecasting sales levels;
•Presenting new ranges to Director;
• Liaise with shop personnel to ensure product/collection supply meets demand;
•Seeking merchandise feedback from customers;
•Training and mentoring junior staff.
•Be responsible for the recruitment, employment, and release of all personnel, both paid staff and volunteers.
•Reviews and purchase order
•Conducts meetings, prepares and presents reports, and provides information to identify purchasing requirements
•Managing and motivating a team to increase sales and ensure efficiency;
•Managing stock levels and making key decisions about stock control;
•Analyzing sales figures and forecasting future sales volumes to maximize profits;
•Analyzing and interpreting trends to facilitate planning;
•Using information technology to record sales figures, for data analysis and forward planning;
•Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;
•Ensuring standards for quality, customer service and health and safety are met;
•Resolving health and safety, legal and security issues;
•Responding to customer complaints and comments;
•Promoting the organization locally by liaising with marketing team
•Attending and chairing meetings;
•Updating colleagues on business performance, new initiatives and other pertinent issues;
•Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent...

Assistant Boutique Manager

Shanghai Tang outlet

July 2011 - December 2011

Job Description
•Analyze and achieve monthly, annual sales goals, depending on company's fiscal cycle
•Responsible for the safety of all customers and employees in store premises
•Holds over-all responsibility for all day to day activity of the store.
•Developing employees within company and develop future managers
•Responsible for visual merchandising
•Ensure minimum shrinkage and possibility of product being stolen
•Training and development, performance management, payroll, and rostering
•Ordering, receiving, price changes, handling damaged products, and returns
•liaise with Airport IT, Sales Coordinator, Technicians and Taxi on related issue
•liaise with HK headquarter regarding IT, Stocks, Payroll matters
•Ensure executing excellent customer service based on airport standards.
Managed manpower Reason of leaving
•7full timer •Looking for bigger challenge
Achievement
•hitting 3/5 month target upon shop opening
Last drawn pay
•$3500 (basic) +$400(comms)

Assistant Boutique Manager

Fashion Retail Pte Ltd

September 2010 - July 2011

Job Description
•Ensuring proper operation standard based on company standard.
•Ensuring ease of angry customer
•Groom staffs to have standard talking and serving skill for mystery result.
•Updating of latest faxes and email to staff.
•Changing of display and shifting of merchandise for new promotion base on latest e mail. •Answering and updating sales figure to operation manager and make necessary changes to shops based on pricing.
•Ensure tally of cash float, petty cash, closing, claims, payroll, replishments, and stock in.
•Picking of stock from warehouse
•Attend meeting and setting KPI for my shop
•Analysis of AIP, ACP, APPP, CONV
Managed manpower Reason of leaving
•18full-timer 10part-timer •Poached by Shanghai Tang
Achievement
•Hit 6/9months target straight
Last drawn pay
•$2800 per month (basic)+$400(comms)+$1400(comms)

Shop Manager

Cotton on Pte Ltd

October 2008 - September 2010

Job Description
•Ensuring proper operation, updated visual standard.
•Groom staffs to have standard serving skill for mystery result.
•Updating of latest faxes and email to staff.
•Updating sales figure to regional manager and make necessary changes to shops.
•Ensure tally of cash float, petty cash, closing, claims, payroll, replishments, and stock in.
•Attend meeting and setting KPI for my shop
Managed manpower Reason of leaving
•4full-timer, 20part-timer •career advancement in Forever 21
Achievement
•Groomed 2 manager in training (MIT) into a shop manager
Last drawn pay
•$2600 per month (basic)

Assistant Manager

Appco Pte Ltd

February 2008 - September 2008

Job Description
•Outsource company
•Project-cancer foundation
Managed manpower Reason of leaving
•10full-timer •Company closed
Achievement
•Sales award
Last drawn pay
•Full commission

Assistant Shop Manager

Ipzone in Amk

February 2006 - February 2008

Job Description
•Updating of latest faxes and email to staff.
•Changing of display and shifting of merchandise for new promotion base on latest e mail.
•Updating sales figure to area manager and make necessary changes to shops.
•Ensure tally of cash float, petty cash, closing, claims, payroll, replishments, and stock in.
Managed manpower Reason of leaving
•2senior, 6junior, 6part timer •Hong Kong Headquarter took back Singapore branch
Achievement
•Ability to create own visual merchandise
Last drawn pay
•$2200 per month (basic)


PERSONALITY PROFILE
I am self-motivated and disciplined individual who is both independent and a good
team player. My friendly and socializing disposition had proved to be an asset in my past tenure. I am confident that I possess the right attitude to face challenges and learn quickly and improve when given the opportunity.

Qualifications & Certifications

Electronics

Nanyang Polytechnic

Montfort Secondary School

GuangYang Primary School

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