Chan - Operations Manager - Manila, NCR, Philippines

Nette Chan

Manila, NCR, Philippines


Responsible for over-all site production focusing on Real-Time Management for both business and Intraday performance which covers Workforce Optimization, Service Strategy, Planning, and Implementation.
* Directly involved with all client interactions involving program requirements such as, billing, ramp plans, incentives and workforce.
* Drives and Manages over-all Site Productivity.
* Manages all Real-Time Goals, which may include, but is not limited to, Attendance, Schedule Compliance and Staffing
* Enforces and Implements Company Policies and Program Guidelines
* Responsible for improvements on program revenues and reduction of program costs
* Develops and streamlines Operational processes and procedures
* Trains, motivates, and develops team members
* Controls, Accounts, and Maintains logistical program requirements
* Coordinates and Interacts with internal/external support units regarding operational concerns
* Directly involved in Employee Engagement activities


Operations Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Operations Supervisor


From October 2008

Qualifications & Certifications

University of the Philippines Los Baños

Malate Catholic School

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