Figurinaite - Multilingual Economist, Creative And Client Service Expert - Palermo, Italy


Multilingual Economist, Creative And Client Service Expert


Energetic multilingual economist with 12 years experience in client service, accountancy, managing
multiple projects and high-level executive support roles, gaining extra value for any company have
been working for by applying own creativity and ideas (even national award winning ideas).
Organized and professional, dedicated and focused, who excels at prioritizing, completing multiple
tasks simultaneously and following through to achieve project goals, seeking a role of increased
responsibility and authority.

Work History

Host facilitator, 3-lingual translator and sales manager for Russian and English speaking clients

VFI Overseas Property - all South Italy from Adriatic till Tirenian coast, Italy Real estate company in Southern Italy, VFI Overseas property with an office located in Vibo Valentia.

March 2010 - November 2011

Selling villas and apartments near the sea and in the
mountains of Southern Italy. Translating English-Russian-Italian throughout all
the sales and law procedures. Full aftersales assistance.

Dutch director's assistant, account-sales manager (working language - English)

UAB InDis Baltic - Vilnius, Lithuania

December 2007 - February 2010

Full assistance of the companies leader, replacing him during his
missions/holiday periods (1/2 year total) Managing company: using
e-marketing tool for finding new clients (organizing e-mail advertising
campaigns), negotiating, billing, managing companies account, following
balance, recruiting staff, personnel documentation and archives, presentations
of production and trainings. Since September 2009 – creator and the leader of a
project that won EU funding.

Chief Financier‘s assistant.

CV Online Group (leading headhunting company in Baltic countries) - Vilnius, Lithuania

September 2007 - January 2008

Counting salary, sickness grant, holiday contributions for more than 100
employees, following cash balance, invoicing and following depts, personnel
documentation and archives. Sometimes participating in a recruiting
(selection process) of the highest level specialists for most important
companies and banks.

Paramount hotel belonging to Acquasol hotel net - Protaras, Cyprus

Receptionist (working language - English)

March 2007 - August 2007

Managing front office and hotel's documentation, dealing with cash and
currency exchange, solving problems, troubleshooting, Working language -
English. Sometimes Russian and German.

Accountant and manager of 14 agents for VIP clients, before - call center client service specialist

UAB „Omnitel", leader of telecommunication field of the country - Vilnius, Lithuania

February 2004 - March 2007

Accountant in the leading telecommunication company of Lithuania -
„Omnitel“ (part of TeliaSonera Group), having more than 600 employees.
Accounting of goods and services, responsible for central store and good
deliveries to the sales points (like PCs, telephones, SIM). Coordinating 14
agents dealing with companies VIP clients for the capital's aeria. Salary
counting for them and 30 sales points all around the country.
Before that position was working as client service specialist in companies call
center: problem solving, technical support, services and bill clarification,
additional sales for existing clients.


Substituting company's manager for 1/2 year,

Substituting company's manager for 6 months overtaking all the duties
(managing companies account, billing, paying salaries, and following the
billings for clients, managing and following the projects, recruiting,
problems solving, remotivating a ready-to-leave clients etc.) (UAB "InDis
Baltic", IT company).
Earned the Winner's Award in 2004 for the company by comming up with
an idea how to represent it's stand in The Annual National Exposition of
Lithuania's Leading Companies. While being an accountant despite
following the everyday duties, was constantly offering new income
gaining ideas (some were realized as new paid services). Received many
awards for creativity from the companies that worked for.
When companies needed a new logos, helped them to saved on
designer services by creating them (even being an accountant) (3 logos
already). Company has got it as and additional value of their creative
Created strategies to develop and expand companies existing services
and sales by creating and selling the project for gaining EU funding. With
the project that she created and managed she earned a financement of
260 000Lt for telecommunication company "InDis Baltic" and 450 000Lt for
a beauty clinics "Grozio akademija".
While working in real estate company in South Italy she was
host-manager and 3-lingual translator for Russian and English speaking
clients. Had to constantly operate both in written and spoken English,
Russian and Italian during meetings, bank operations or preparing sales
documentation with solicitor.
Used to receive and fully process up to 200 calls per day in a call center of
a leading telecommunication company in Lithuania UAB "Omnitel"
during the calls was operating with up to 10 programs and databases at
the same time. The calls were monitorized by quality control inspector,
the profficiency was evaluated in a scale of 1 to 10. Always received the
evaluation of not less than 9 in client service and problem solving.
Managing 14 agents that were working with companies VIP clients
(UAB "Omnitel", telecommunication company)
As an accountant was billing 30 shops working under company's name
and wa responsible for a central store of computers and telephones.

Qualifications & Certifications

Bachelor of Economics

The Pedagogical University of Vilnius - Vilnius Lithuania

Secretary-referent qualification. Certificate No.009084.

Secretary-referent qualification. Certificate No.009084.Management institute“ - Vilnius Lithuania

Radviliskis Vaizgantas gymnasium - Radviliskis Lithuania Graduated with Honors (gained a ‘golden medal’ as an excellent student and honors for promoting school's name by winning various educational and sport competitions).

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