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Ability to handle rent arrears from first arrears reminder to Notice of Seeking Possession and obtaining Court Order.
Proactive, sensitive to the needs of others, flexibility and willingness to work as part of a team, ability to access information including electronic and written materials, good communication skills, both written and oral. Understanding of, and commitment to the aims and principles of Housing Association service and its equal opportunities policies. Ability to monitor and maintain own standards, ability to give and receive feed back objectively and sensitively and a willingness to challenge constructively.
Client/Contract Services Manager
Options Trading Group Limited
Responsibilities: Dealing with all aspect of Estate services for Housing Associations namely Metropolitan Housing Trust, English Churches Housing Group, Pea Body Trust, One Housing Group and Guinness Trust.
I was responsible for communal cleaning and ground maintenance of the estates, removal and disposal of bulk and minor rubbish, trimming and weeding of estate gardens, replacement of fixtures and fittings, repair and replacement of floor and carpet, ensure employees are present and effectively carry out their work as they should in a safe environment, dealing with safety issues within our working environment, handling complaints from both staff, residents and Housing Officers relating to our contracts, sometimes assisting residents to pass their complaints to the appropriate Housing department or Officers, organising and attending meetings, giving and writing reports to my manager.
Rent Recovery Officer
Pea Body Trust
May 2005 - October 2005
I investigate rent arrears from the first arrears letter to Notice of Seeking Possession. I prepare Court forms and also represent the Housing Association in Court. I offer financial advice to tenants and sometimes assist them to complete their Housing benefit forms, disability, child and family tax credit forms. I organise home and office interview regarding rent arrears, I also liaise with external agencies i.e. Housing Benefit, Police, Immigration, Citizen Advice Bureau and Social Services.
From May 2005
I investigate reasons for rent arrears, issue rent arrears letters, serves Notice of Seeking Possession. I prepare Court forms and also represent the Housing Association in Court. I offer financial advice to tenants and sometimes assist them to complete their Housing benefit forms, disability, child and family tax credit forms. I organise home and office interview regarding rent arrears, I also liaise with external agencies i.e. Housing Benefit, Police, Immigration, Citizen Advice Bureau and Social Services.
Generic Housing Officer
Metropolitan Housing Trust
April 2003 - December 2004
My main responsibilities includes Tenancy Management, identifying and attending to estate improvement works, addressing anti social behaviour, identifying support needs, resident involvement and community development and working collaboratively with income and lettings team to meet KPI's and performance standard.
I liaise with internal contractors through the schedule of rates to order and monitor repairs ensuring best value for money for our customers/clients. I inspect void properties, raise necessary orders, ensure security in order to avoid squatters. I carry out estate inspection with Surveyors and tenant representatives to ensure buildings and their facilities meet the service standard. I deal with noise nuisance and carry out anti social behaviour interviews in the office and tenant's home and also act as a peace mediator.
Income Recovery Assistant
Sanctuary Housing Association
January 2003 - April 2003
I assist the Team Leader in recovering rent arrears, sending out arrears letters, serving Notice of Seeking Possession and preparation of Court papers. Dealing with tenants queries both through the telephone and in the office also taking payment at both the office and on phone through the office payment system.
Trainee Housing Officer
City of Westminster Council
February 2001 - August 2002
Undergone training in Generic Housing, rent arrears, neighbourhood, and customer services.
Mental Health Assistant
Attwell Dean Associates Nursing & Care Bureau
Mental Health Assistant at Monk Orchard Hospital West Wickham. My duties include Patient observation, ensure medications are taken, observing health and safety issues and writing reports to my line manager.
Computer Awareness & Soft Ware Used: Rams, Basil, Homes, First Orchard, Academy, I- world, Saflow and Northgate Sx3 Rent Arrears. Word Processing- Microsoft Word. Spreadsheet-Microsoft Excel. Operating System-Ms-Dos, Microsoft Windows.
Other Relevant Qualities & Training:
Relevant training in Rent Recovery procedure, use of housing soft ware and Housing Officers in Court
Ability to communicate at all levels
Verse experience in working at public and private firms
Ability to work as a team and working without supervision.
Pro active, able to learn fast, above all, I am a respecter of Equal Opportunities Policy & procedure.
Qualifications & Certifications
Hackney College Advance English Studies
Performing Art Ondo State College of Arts
U K and Abroad
Birkbeck College University of London B A Politics
Waltham Forest College
OND Performing Art Ondo State College of Arts
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