Sibanda - Management Skill - Pretoria West, Pretoria, South Africa

Nelson Zwalimwa Sibanda

Pretoria West, Pretoria, South Africa


Management Skill


I have learnt a lot from the vast experience from being empowered and been promoter as per my CV INTERMEDIATE MANAGEMENT SKILLS and ADVANCED MANAGEMENT SKILLS Sun City Learning Resource

Work History

Assistant Front Office Manager

Legend Golf and Safari Resort

May 2010 - July 2010

• Implementing night audit for a new company from the period just before and during World Cup 2010.
• Put all procedures in place for all outlets to be audited.
• Using Inn Keeper Operating System.
• Responsible for the weekly front desk and resort drivers' rosters.
• Updating time sheets for payroll.
• Training for night audit.
• Ensuring OJTs are done (minimum 5 men hours per week as per company policy).
• Making sure deadlines are met on the company reporting structure, to include the 10, 20 and 30 day cost per room reporting, weekly and monthly reports.
• Ensuring golf, game drive, spa' treatment and dinner bookings are done and followed up by frontline staff.
• Checking that all rooms meet VVIP Standards.
• Liaising with guests (queries and feedback).

Assistant Front Office Manager

Sun City

January 2010 - May 2010

• Running the desk with 13 staff.
• Getting Appraisals done.
• Balancing group spread sheets for accommodation.
• Attending billing meetings
• Observing and maintaining standard operating procedures including Mystery Guest format.


Sun City Hotel and Vacation Club

March 2005 - December 2009

• Check- in and check-out using Opera
• Hands-on experience with Fidelio.
• Pre-set group check-ins and check-outs.
• Ensuring Mystery Guest Format is followed at all times.
• Responsible for night audit shifts where room and tax are posted.
• Ensuring Complex Dockets are posted online /offline.
• Compiling night shift reports, journals by complex cashiers, trace reports, backups, etc.
• Solve guest complaints on night shifts, when management not present.
• Prepare Audit Pack.

Front desk Supervisor

Atlanta G.A

• Running Front Office with staff off 8.
• Check-in & Check-out of individuals and groups using Fidelio.
• Certified field Trainer.

Restaurant Supervisor

Holiday Inn

• Leading a crew of 5 full time employees.
• Overseeing food preparation, marketing and customer services.
• Supervising the lobby Bar and assisting kitchen staff.
• Monitoring QC operations.
• Managing operational costs.

Qualifications & Certifications

Milton High School in Bulawayo, Zimababwe and Atlanta Metropolitan College in Atlanta GA.

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