I have more almost 3 years of work experience as a Customer Service Representative and have a successful track record of problem solving, communication, and decision making skills. Therefore I find myself very confident to be the best candidate for this particular vacancy. My present position of telephone sales representative at Soviet Jeans. LLC has taught me the significance of clear communication and friendly service over the phone. In my current role, I resolve customer problems, give sales pitches, and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success.
I am a highly methodical, amenable, and results orientated team player who is experienced in taking inbound calls from customers regarding products and services. I am currently working as a teller st standard bank, where I successfully incorporated my solid communication skills to effectively interact with a huge team of associates while simultaneously building bond with visitors and guests. My duties also included taking care of people with disabilities, where I have demonstrated impeccable patience, care, and support while serving those with special needs.
From June 2014
Task and Responsibility : • Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals. • Cash checks. • Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary. • Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks. • Process credit card cash advances. • Assist in ordering, receiving, verifying, and distributing cash. • Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line. • Providing additional products including Cashier’s Checks, Personal Money Orders. • Assist customers in accessing safety deposit boxes. • May be responsible for bank opening and/or closing. • Maintains the highest level of confidentiality with all information obtained. • Promotes the bank’s products and services. • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers. • Perform as a team member in allocating and coordinating the work flow. • Contribute to the fulfillment of department and company objectives and goals. • Comply with all department and company policies, procedures and regulations. • Other duties as assigned.
From October 2012
October 2011 - April 2012
Tasks and responsibilities: Assisting customers
Duration: October 2011 to April 2012
Store: Soviet Jeans (EastGate mall)
Qualifications & Certifications
Financial Information Systems
University of Johannesburg
Waverley Girls High School
University of Johannesburg I