Truter - Sales Rep - Centurion, South Africa

Nelene Truter

Centurion, South Africa

Services

Sales Rep

Summary:

I am a loyal, hard committed, self driven, sales person. I have 8 years experience as a external and internal sales representative in the hardware and Industrial Industry (engineering supplies).
Selling of abrasives (coated and bonded), hand tools, pneumatic tools, cutting tools, safety products and many more.
Regular customer visits, and cold calling.
I go the extra mile, trying to meet and exceed customers expectations.
I also have 4 years experience in the motor industry as a service advisor, maintaining high customer
satisfaction index (C.S.I.) for upmarket dealerships (Toyota & Land rover).

Work History

Sales Representative

Abtool

From July 2005

Reporting to: Anton Truter
Duties:
* Internal/External sales
* Servicing customer base
* Cold calling
* Monthly specials
* Quotations for customers
* Processing of orders received
* Invoicing
* Purchasing
* Ordering of stock and maintaining sufficient Stock
levels

Service Advisor

McCarthy Land Rover Midrand

June 2004 - June 2005

Reported to: Alec Robinson (011) 254 9999
Duties:
* Workshop planning
* Bookings for services
* Printing of job cards
* Booking in of vehicles
* Customer drop off
* General administration
* Quotations for service and repairs
* Continuous monitoring of vehicles progress
* Warranty claims
* Problem solving
* In charge of courtesy vehicles
* Marking of warranty parts
* Vehicle ready at promised time
* Hand over of vehicle and explaining of Invoice
* Maintain high CSI levels

Reason for Leaving: Joined family business

Customer Relations Officer

Nissan

April 2002 - August 2002

Reported to: Mr. Cassie Marais (014) 592 1328
Duties
* New Customer administration
* Making of service bookings 50-60 Vehicles per day
* Printing of job cards
* Continuous follow up on progress
Of service or repair
* Handling of customer complaints
* Quotations for repairs and services
* Control of courtesy vehicles
* Warranties
* Issuing of fuel orders
* Vehicle hand over and explanation of
Invoices
* Maintaining high CSI

Reason for leaving: Temporary position (advisor on maternity leave)

Curriculum Vitae
Nelene Truter
Telephone no: 012-653 6463 (W)
Cell phone number: 082 457 4116
E-mail: nelenetruter@vodamail.co.za

Service advisor

North West Toyota - Koster

August 1998 - August 2000

Duties * General administration
* Opening and closing of job cards (costing)
* Accounts
* Banking
* Ordering and receiving of new vehicles
* Ordering of parts on Motodata
* Clock register of Technicians
* Quotations for service and repairs
* Warranty claims
* Maintaining high CSI
Reason for leaving: Husbands business relocated

Sales Clerk

Caltex/Koster Boeredienste

October 1996 - July 1998

Duties
* Front counter service
* Advising and selling of lubricants, oils and hardware
* Pricing of products
* Bookkeeping
* Accounts
* Banking
* Wages, U.I.F. Tax
* Ordering of fuels, oils and lubticants
* Stock controlling
* General Admin duties
Reason for leaving: Received better offer

Secretary

Gey Furniture - Pretoria

February 1996 - September 1996

Duties * General administration
* Handling switchboard
* Typing of letters
* Placing of orders
* Assist in planning of events
* Clock cards for factory workers
* Paying of wages - factory workers
Reason for leaving: Got married and relocated to Koster

Projects

INCREASE SALES

I started by drawing up "product list sheets" for each of my customers. This pushed my sales up, as people tend to forget to order some items, then I "remind" them, by going through the list with them, they could then see the stock movement on products since my last visit.
I also implemented monthly specials on the fast moving products.

Qualifications & Certifications

Banking

Pretoria North High School

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