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Wright - Customer Service - Birmingham, England, UK

Neil Wright

Birmingham, England, UK


Customer Service


I have all most 30 years experience of working in customer service.

Work History

Multi Skilled Operative

Amadeus Food. The NEC Group

From October 2011

£6.13 / £6.25 / £6.79 per hour
Amadeus Food is the catering brand for the NEC Group. They provide catering across the entire group at the NEC, LG Arena, lCC, and NlA, as well as providing catering operations at many large and high profile events. My main base is at the NEC although I have on the odd occasion worked at both the LG Arena and the NlA. At Amadeus, all of my experience and skills have come into play, and I have worked in all areas across all 20 halls, bar service, wine and drinks service, food service including plate waiting, self service restaurant, fine dining, cashiering and basic food preparation.
I am looking to move on from Amadeus as the job is a little to casual for my liking.

Temporary Employee

Birmingham Hospitality Services Limited

August 2008 - September 2011

£6.00 - £6.75 per hour
B.H.S.L are a catering agency supplying catering staff to various locations across Birmingham such as the NEG, LG ARENA, lCC, NlA, Birmingham Botanical Gardens, Birmingham Chamber of Commerce and various hotels. I was employed as a silver service waiter, plate waiter, wine water, bar person and cashier. While working for B.H.S.L I was fortunate enough to work on the 2008 Conservative Party Conference at the ICC.
I left B.H.S.L to take up employment with Amadeus Food at the NEC.

Restaurant Manager

Old House At Home

September 2007 - June 2008

at Home. Birmingham.
£ 6.00 per hour
A large public house and restaurant owned by the Spirit Group with the capacity to deal with up to 300 covers. My main duties included over seeing the day to day running of the restaurant, operating the cash till, meeting and seating guest, dealing with telephone inquires and bookings, table plans, staff training, dealing with customer complaints and on the odd occasion the preparation of desserts.
I left the Old House at Home, as the job and the establishment were not what I was expecting.

Restaurant Supervisor & Key Holder


September 2006 - April 2007

£6.00 per hour
I started working for Wokmania, shortly after there Birmingham Restaurant opened. My duties included both opening and closing of the restaurant, daily cashing up and banking of takings, stock taking and ordering, staff rotas and managing of all team members whilst on duty, taking bookings and dealing with customers on the telephone and inperson, restaurant seating plans, dealing with complaints in line with company guide lines, training of new employees. I left Wokmania due to the restaurant gaining a dubious reputation and a disagreement with the manager.
Shortly after I left the restaurant was closed down.


DP Cappuccino Espresso

February 2005 - June 2006

Cash Processor

Securitas Cash Management

November 2001 - October 2004

City Cafe Assistant I City Cafe Supervisor

City Inn Hotel

February 2001 - August 2001

Gatering Supervisor & Key Holder

The Orange Studio

September 1999 - October 2000

Team Leader Public Areas and Functions

The lnternational Convention Centre

November 1994 - August 1999

Assistant Restaurant Manager Devonshire Restaurant / Restaurant

Lansdowne Hotel

August 1993 - October 1994

Gatering Manager / Assistant Manager & Key Holder

The Queens Head Public House

December 1991 - July 1993

Restaurant Waiter / Lounge Waiter / Wine Waiter / Bar Person

Lansdowne Hotel

July 1990 - November 1991

Head Bar Person & Key Holder

The Queens Head Public House

September 1988 - June 1990

Food Waiter / Wine Waiter

Casa Roma Restaurant

October 1987 - August 1988

Restaurant Waiter / Bar Person / Supervisor & Key Holder

The Matador Public House

December 1985 - September 1987

Restaurant Waiter / Bar Person

Botleigh Grange Hotel

July 1985 - November 1985

General Assistant

The Night Out Theatre Restaurant

October 1984 - June 1985

Qualifications & Certifications

City and Guilds 706 / 1 707/1

The Birmingham College of Food and Domestic Arts

Bournville School

Food Safety

City and Guilds

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