Claim you profile
Service Management - Change, Release, Incident & Problem Management 6 years
Project Managent 5 years
Application Support Management 5 years
UBS Investment Bank
November 2010 - November 2010
Release, Change, Deployment and Project Management covering OTC Derivatives, Cross Operations, Emerging Markets, Margin Management and Collateral
Production Management Testing Services Environments Manager
December 2007 - November 2010
Environment: UNIX (Solaris), J2EE, Oracle 10g, Tibco JMS
I manage 4 teams across 3 business lines (Equities Operations, Derivatives Operations and Finance). 3 of the teams support end to end test environment availability and deployments. I am responsible for 40 members of staff, MIS reporting and project deliveries. These teams support around 30 testing environments and 100's of interfaces to up- and down-stream systems.
I also manage a team responsible for middleware and messaging architecture and support and technical security across a number of platforms.
The teams are a mix of internal and vendor resources. I manage the vendor relationship for my teams.
I have onboarded several new platforms into existing teams and implemented a new support team. This is based on an ITIL framework, which I also implemented against my existing teams. I have introduced full incident management and problem management functions for these support areas and instilled entry criteria for environments to ensure a level of quality to be able to deliver a support service. I have also been involved in defining the KPIs across these disciplines.
I have defined the KPIs and brought about changes in order to capture the underlying metrics.
Technical Project Manager
Deutsche Bank, London
December 2007 - April 2008
Environment: Oracle UNIX (Solaris), J2EE, Oracle 10g, Tibco JMS
I was the technical project manager responsible for the delivery of a settlements and risk platform for Tokyo Equities business. This was part of a wider delivery for the Tokyo business.
My responsibilities were for the delivery of multiple development, integration and UAT environments as well as production, managing the productionisation project plans. I also coordinated the resourcing of build and test and support for the project, ensuring that the integration of the delivery worked into the programme delivery.
I was responsible for the budget to deliver against requirements and providing weekly status (RAG) reports in addition to reporting on financials.
Senior FO Support Analyst
July 2007 - December 2007
Environment: Oracle (10G), UNIX (Solaris), Windows (Grid), .net.; I supported trading and risk systems for Citigroups London Equities Cash and Derivatives trading group.
Service Delivery Manager
June 2005 - July 2007
Environment: UNIX (Solaris), Windows, Java, Sybase (12.5), Oracle (9i, 10g), Tibco JMS, MQ, WebMethods; I managed a global team of 9, owning production hardware of around 20 applications. I controlled the team schedule assigning resources to items of work. All production changes to the applications my team looks after had to be agreed with me for scheduling and resourcing.
I conducted regular reviews with each member of my team to ensure a high level of moral and drive is maintained.developed, tested and released the resultant changes, as well as being responsible for the distribution of work between junior colleagues and myself.
My core day-to-day responsibilities were to ensure the stability of applications, change management, release management, implementation management, SL1 & SL2 support, problem management and ensuring SOX and audit compliance.
This was applied across production and testing environments. The applications were aligned to Fixed Income and Rates settlement and confirmation platforms.
January 2004 - January 2005
Technical Project Manager
Lloyds TSB, London
January 2004 - June 2005
Environment: Oracle (v8), UNIX (Solaris), TLM
I was responsible for managing the technical implementation, configuration and level 3 support of the Transaction Lifecycle Management platform at Lloyds. Due to previous experience with the application I also acted as the technical project manager for this implementation. I also provided application, UNIX and Oracle training to the L1/L2 application support teams.
Smartstream Technologies Limited
January 2001 - January 2004
Professional Services Consultant
SmartStream Technologies Limited, London
August 2001 - January 2004
Environment: Oracle (8i, 9i, 10g), Sybase (11 & 12.5), UNIX (Solaris, AIX, HP), Windows; This was a very client facing role which required extensive on site delivery to clients. The key responsibilities were:
Business Implementation of financial reconciliation software at financial sites in Europe and UK
Technical Implementation of financial reconciliation software on Oracle, Sybase and NT
Configuration of client systems
Writing site specific SQL code for customers
Compiling procedures for clients
Testing of new releases
Testing of reformatters
Delivering business and technical training on software
Product Delivery and Support Specialist
Mellon Bank, London
January 2000 - August 2001
Providing Clients with product demonstrations where requested.
Delivering one-to-one training for clients.
Delivering classroom training for multi-user clients.
Maintaining and updating product documentation.
Writing team procedures.
Completing site surveys and pre-installation questionnaires.
Installing products at client sites and internally.
Providing 1st level support for product features and functionality.
Logging, investigating and researching all issues, and keeping clients updated.
Acting as channel to inform clients of new products and product updates.
Acting as channel for clients to request development.
Setting Service Level Agreements
Analysing all statistical data recorded and produced as Key Performance Indicators, and other report formats.
Monitor reliability of communication links with clients.
Operations Support Analyst
Mellon Bank, London
January 1999 - December 1999
Providing Business and Technical Support for the in-house Custody and Accounting Mainframes, and dealing with all issues for this.
Monitoring JCL Bloomberg/Prudential pricing jobs.
Setting up new accounts and clients on Mainframe
Providing internal and client support for Trade Capture from a business standpoint. This application enables clients to report trade instructions to their custodians.
Providing technical support for GEAC SmartStream, which is a UNIX based reconciliation application. Setting up SWIFT trigger files in UNIX for GEAC SmartStream.
Checking servers and database for SmartStream application
Acting as a co-ordinating link between users (internal and external) and technical and development groups for the more complicated issues.
Dealing with SWIFT issues for message types MT340/571/572/573/900/910/950.
Responsible for training 2 members of staff
Qualifications & Certifications
The University of Reading
Is this your profile?
If this is your profile, then you can claim it now and log into your account.
We will need to verify your account and email address before you can log in. To claim your profile now, please use the 'Claim Profile' button below.