Lal - Qualitative Research - New Delhi, DL, India

Neha Lal

New Delhi, DL, India


Qualitative Research


Projects conducted during my masters was all done on the basis of qualitative research. We named them Industrial projects.

Few of them were :
MIS project on Radisson Hotel, New Delhi
Supply chain project on McDonald's, India and world
Production and operations project on Levis, India

Work History

Assistant Manager Operations

IILM Institute for Higher Education

June 2010 - June 2012

Roles & Responsibilities
• Managing a team of 12 employees, along with assembling and coordinating the manpower for proper conduct of events which involves faculty, staff, resources and inventory
• Preparing operations manuals which define how various processes are to be run
• Creating, managing and analyzing performance data of faculty and staff
• Planning, budgeting & organizing various events like Convocation, Orientation, Examination, All in-house and out-bound events
• Handling admission queries, counseling students, parents
• Handling meetings with in-house and external vendors for purchase and setting up the Software and Hardware tools in the institute
• Managing Online Learning Management System for more than 3000 users in the institute
• Handling International student exchange program includes partnering with educational institutes across Europe
• Managing faculty schedule for classes
• Handling Faculty & Student escalation issues at various service levels
• Working closely with Accounts Manager, Facilities Manager and IT Manager

Qualifications & Certifications

Post graduate in management

IILM Institute for Higher Education

Bachelor in Science with computer science

University of delhi

Kendriya vidhyalaya

University of Delhi

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