Srichand - Airport Ground Crew - Australia

Neetu Srichand



Airport Ground Crew


Communications -- Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.

Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.

Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks.

Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.

Hard-working, Customer Service, Reliable

Work History

Customer Service

AKD Securities Ltd

May 2004 - July 2008

Continuing to work in a challenging and career oriented position in a well-reputed organization that offers opportunities for my professional growth together with enhanced and the best utilization of my expertise and experience for the betterment of the organization.

AKD Securities Ltd – AKD Trade - one of the largest and first online trading company in Pakistan (From 10th May 2004-16th July 2008). A brief history of positions held during these years along with the main responsibilities is as follows:

Team Leader – Customer Services January 2007 to July 2008

 Handling & resolving Customer Complaints
 Review and analyze system generated daily activity of the team members.
 Call evaluations (monthly)
 Work on process flows for Call Center
 MIS compilation and reports
 Monthly updating of commission structure of Trade officers
 Monthly scheduling of staff
 Updating of new rules and policies implemented by the Karachi Stock Exchange
 Training existing and new call center staff
 Scheduling departmental meetings & preparing training sessions
 Managing and keeping records of the staff leaves
 Worked with Account Maintenance Department on different projects
 Project supervisor for conversion of all the customer data to soft copy
 Retention of accounts
 Business Development Department on different Projects
 Worked on Institute of Cost and Management Accountants of Pakistan Project which is a part of the “Retention and Courtesy Unit”.
 Worked on Evantage Project with Business Development Department. A joint venture of SCBPL and AKD Trade looking after the complaints, educating customers about the product and guiding them the procedures.

Trade Officer – Customer Services May 2004 to December 2006
1 Online Order placement in Karachi Stock Exchange as Customer Request
2 Educating customers on the product
3 Maintaining order placement logs and commission structure
4 Handling & resolving Customer Queries

Qualifications & Certifications

Bachelor of Arts

University of Karachi

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