Airport Ground Crew
Communications -- Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.
Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks.
Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.
Hard-working, Customer Service, Reliable
AKD Securities Ltd
May 2004 - July 2008
Continuing to work in a challenging and career oriented position in a well-reputed organization that offers opportunities for my professional growth together with enhanced and the best utilization of my expertise and experience for the betterment of the organization.
AKD Securities Ltd – AKD Trade - one of the largest and first online trading company in Pakistan (From 10th May 2004-16th July 2008). A brief history of positions held during these years along with the main responsibilities is as follows:
Team Leader – Customer Services January 2007 to July 2008
Handling & resolving Customer Complaints
Review and analyze system generated daily activity of the team members.
Call evaluations (monthly)
Work on process flows for Call Center
MIS compilation and reports
Monthly updating of commission structure of Trade officers
Monthly scheduling of staff
Updating of new rules and policies implemented by the Karachi Stock Exchange
Training existing and new call center staff
Scheduling departmental meetings & preparing training sessions
Managing and keeping records of the staff leaves
Worked with Account Maintenance Department on different projects
Project supervisor for conversion of all the customer data to soft copy
Retention of accounts
Business Development Department on different Projects
Worked on Institute of Cost and Management Accountants of Pakistan Project which is a part of the “Retention and Courtesy Unit”.
Worked on Evantage Project with Business Development Department. A joint venture of SCBPL and AKD Trade looking after the complaints, educating customers about the product and guiding them the procedures.
Trade Officer – Customer Services May 2004 to December 2006
1 Online Order placement in Karachi Stock Exchange as Customer Request
2 Educating customers on the product
3 Maintaining order placement logs and commission structure
4 Handling & resolving Customer Queries
Qualifications & Certifications
Bachelor of Arts
University of Karachi
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