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Kandari - Typist - Buckhurst Hill IG9, UK

Neetu Kandari

Buckhurst Hill IG9, UK



Work History

Customer Service Representative and Office Administrator

Pukiro Ltd

August 2011 - May 2012

Handled customer inquiries, complaints, billing questions and payment extension/service requests pertaining to the rental photocopier machines. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business and operations.
• Managed a high-volume workload within a deadline-driven environment and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Provide detailed and accurate accounts of customer calls for prevention of future issues. Consistently meet and/or exceed supervisor expectations.
• Manage relations with clients, suppliers and contractors and also order stock and office supplies
• Responsible for office operations and administration to ensure efficiency and productivity
• Distributing incoming calls and information to internal partners.
• Manage all the office files, bills, monthly meter reading and stock reports.

Customer Service Officer / Privilege Banker

ICICI Bank Ltd

June 2008 - June 2011

Serviced customer enquiries, determine customer needs and provide solutions with regards to their banking requirements. Educate customers on product options and technology issues. Cross selling of banking products to meet annual sales target and contributing to meet the branch revenue target.
• Handling Branch Operations and Customer Service in terms of Savings Bank, Business Accounts, Over Draft accounts, Account Opening, Term Deposits, Cash Management (teller desk), NRI Accounts and Remittances.
• Managed internal systems (FINACLE and FCRM) to handle customer queries and complaints.
• Acted as back up Branch Service and Compliance Manager.
• Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
• Ensure excellent customer handling and delight. Also responsible to manage branch lobby.
• Perform operational transactions like Cash receipt and payment, Fund transfers, Demand Draft, Fixed deposits, customer Account Modifications, Setting overdraft limits against Fixed Deposits, RTGS/NEFT transactions, Remittances, sourcing loans etc. in order to provide best service and to ensure KYC and AML complaint.
• Instrumental in customer acquisition and responsible in handling customer queries.
• Cross selling of products: Business Accounts & Savings Accounts, Fixed Deposits, Life Insurance, General Insurance, Mutual Funds, Loans, Gold.
• Solely responsible for the sales to operations of Loan against gold.
• Effectively and efficiently contributed 70% of total branch sales target by overachieving my annual sales targets.
• Recognized several times for customer service excellence and sales achievement.
• Rewarded and grade promoted with Rating 1.

Relationship Manager-Sales

ICICI Securities Ltd

October 2006 - January 2008

Handled all the banking product sales from prospecting to closing. Generation of new clients with new business by cold calling and client referrals. Proven ability to successfully prioritize business requirements, identify growth opportunities, increase revenue, and improve client satisfaction.
• Handled the product sales of: Life Insurance, General Insurance, Personal loan, Home Loans, Loan against Property, and Loan against Shares.
• Handled Investment Products: Mutual Fund, Initial Public Offer, New Fund Offer, Demat Accounts.
• Develop investment relationships with fixed annuities, variable annuities, and mutual funds sales.
• Participate in training and meeting on sales to ensure customer satisfaction and to meet annual sales targets.
• Conduct outside sales to bring in new business while expanding existing personal and business banking relationships.
• Proficient in the sales and service of Life and General Insurance, personal loans, investments and mortgage referrals.
• Identify and maximize cross-sell opportunities through customer profiling.
• Handled Investment Products: Mutual Fund, Initial Public Offer, New Fund Offer, Demat Accounts.

Qualifications & Certifications

Banking Operations


Agricultural Engineering

Junagadh Agricultural University

Central Board of Secondary Education

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