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Behl - Customer Service - Oldbury, England, UK

Neetu Behl

Oldbury, England, UK


Customer Service

Work History

Administration Assistant /Personal Assistant


May 2010 - August 2013

• Using a variety of software packages such as Microsoft word, Power Point, Excel etc to produce correspondence and document, and maintain presentations, spreadsheet and database.
• Word processing, creating and maintaining filing system, dealing with telephone and email enquiries, keeping diaries and making appointment for staff.
• Dealing with customer enquires via the telephone, email and face to face.
• Uploading pictures and listing new products on the eBay in order to promote business
• Deal with customer Quotations and create floor plan using Microsoft package.
• Organised National and International deliveries.
• Organised Exhibitions and shows for company.
• Prepare invoices and accounts for Accountant.
• Effectively run the office and factory in the absence of manager and other team member.
• Created and designed logos, leaflets, letter heads for company
Walker chocolates

Trainee Packing Team Leader

January 2010 - May 2010

• Managing teams by providing supervision
• Deal with daily queries of staff and other team members.
• Completion of process checks and documentation, coordinating changeovers.
• Liaising with the Production manager with regards to raw material supply
• Plan for the following day's production and complete all of the necessary paperwork
• Delegate duties in order to achieve day to day targets to successfully result in the production of chocolates to be distributed to wholesalers around the nation

Admin Assistant

Samara foods services ltd

February 2009 - December 2009

• Dealing with enquires and preparing meeting with clients.
• Maintain an up-to-date computer data base with relevant information for meeting and user
• Dealt with calls, email, organise files, appointments etc.
• Date entry, producing relevant document, photocopying
• Dealing with the customer quires via phone in order to place orders.
• Ordering and maintaining stationery and equipment supplier
• Word processing, creating and maintaining filing system, dealing with telephone and email enquiries, keeping diaries and making appointment for staff.
• Ordering and maintaining stationery and equipment supplier
• Accurate data entry onto in - house computer.
• general office duties such as photocopying, filling, scanning and faxing documents
• Dispatching post, ordering stationery.
• Retrieving files for queries, processing invoice, deal with employee's payments and sick and holidays pay.

Customer Service Assistant

Domino's pizza

April 2009 - July 2009

• Possess the relevant skills of customer service by dealing with face to face and via phone queries and order.
• I demonstrate honesty as I operate the till to serve customer in honest and trustworthy manner.
• I always adhere to the health and safety act ensuring store around me is clean and tidy.
• I have displayed good team work as I assist other team member on a production line. I have good stock handling skills.

Production Supervisor

Scheff Foods ltd

October 2007 - February 2009

• Managing teams by provides supervision and support to team staff to make sure staff is following business principle and keeping to business in demand.
• Delegate duties to Team Leader to make sure that we are prioritising our services in best way to achieve daily target of the company which have been discussed and set at beginning of the day.
• Flexible approach to cover other areas as well assigned area.
• Completion of the time sheet and solve the staff issues

Accountant Assistant

Radha Krishna hospitality services

From January 2006

• experience preparation of daily accounts of the company
• dealing with bills, banking and checking stock counts
• Provide administrative support to other team member by accurate data entry and placing order with food suppliers.
• Dealing with employee PF (provident funds) and ESI (employee service insurance).

HR Assistant

Spice communication Pvt ltd

January 2006 - September 2006

• responsible for recruiting and providing training courses to staff
• Ensure essential that correct course were designed to maximise productivity.
• Deal with employee benefits-holidays allowances, sick leave, maternity, health and accident insurance.
• Handle employee's confidential data.

Qualifications & Certifications

HR and Finance

Punjab Technical University


Punjab Technical University


Punjab School Education Board


Panjab University

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