Chhabria - Documentation HR Transitions - Bangalore, KA, India

Neesha Chhabria

Bangalore, KA, India

Services

Documentation HR Transitions

Summary:

Transition and Documentation experience

Work History

Management Representative - Marketing and Export Division

Marketing and Export Division

From June 2012

Job Responsibilities:
➢ Actively involved with the Export enquiries received from clients, working on creating and maintaining the customer database under the supervision of the Export manager
➢ Handling the back office operations with the marketing team

Senior Officer - Projects Team - Payroll and HR Operations

ANZ Bangalore

September 2011 - May 2012

Job Responsibilities:
➢ Identify current state for L1/L2/L3 process documentation and update tracker for (AUS, NZ, IND) - Payroll and HR Ops
➢ Identify gaps and estimate effort for updating current status
➢ Create and ensure alignment of process documentation to GSS standard and Payroll HR Operations
➢ Ensure complete QC review and sign-off and sign-off's from Delivery Lead
➢ Align sharepoint folders as per new HR Ops operating model
➢ Upload documents with correct naming convention into the HR Operations document repository on sharepoint
➢ Create and manage documentation control
➢ Establish a framework and implement a governance model around process documentation
➢ Create a new HR Operations document repository on sharepoint - create establish a new mapping of folder structure
➢ Create a new mapping of shared drive for Payroll and HR Operations


Job Responsibilities:
➢ Actively involved in HR Operations across Teams -Australia Payroll
➢ Supporting the QC Team - India Payroll Team

Management Representative - Marketing and Export Division

IPC

From July 2009

Job Responsibilities:
➢ Actively involved with the Export enquiries received from clients, working on creating and maintaining the customer database under the supervision of the Export manager
➢ Handling the back office operations with the marketing team
➢ Being a liaison and acting as a management representative for the ISO 9001:2008 quality management system, implementation and certification

Analyst - Transition Team

ANZ

From June 2008

Job Responsibilities:
➢ Actively involved with the off shoring process and support functions towards Australia and New Zealand in ANZ Bangalore
➢ Manage relationships, co-ordinate, planning and monitoring through effective communication with all stakeholders, operations team and support functions
➢ Generate weekly and monthly reports for Documentation and document (MOM's) minutes of meeting
➢ Actively involved in assessing the 'As-is-processes' and developing road maps under the guidance of transition manager
➢ Initiating the transition project with the help pf transition manager
➢ Co-ordinated in seating arrangement for new tranches
➢ Develop detail plans for staffing, recruitment, technology, infrastructure facilities and ensure the plan is started and completed till go-live stage
➢ Liaison with staffing and recruitment and ensure hiring of new resources
➢ Co-ordinate with Technology Team and ensure installation of technology and build facilities
➢ Facilitation of training of staff hired and ensure smooth functioning of training activities
➢ Ensure all transition commitments and deliveries are agreed and met upon in the stipulated period

Documentation-Transitions
Job Responsibilities:
➢ Prepare and produce process documentation to meet agreed projects
➢ Generate monthly reports for documentation
➢ Prepare process maps in the decision making and meet quality standards agreed by the Project Manager Team Manager and the Business Unit
➢ Produce Level 4 Documentation to agreed standards and timelines as progressively reviewed by the Documentation Team Lead, Instructional Designer, Subject Matter Expert and the Business Unit Head

Documentation Analyst

ANZ Australia

May 2007 - June 2008

Job Responsibilities
➢ Prepare and produce process documentation in the Transformation Division of Consumer Finance for knowledge transfer to Bangalore
➢ Generate weekly and monthly reports for documentation
➢ Prepare process maps (specifically SIPOC, Level 2 and Level 3 Process Maps) to support in the decision making and meet quality standards agreed by the Documentation Lead, Project Manager and the Business Unit
➢ Produce Level 4 Documentation to agreed standards and timelines as progressively reviewed by the Documentation Team Lead, Instructional Designer, Subject Matter Expert and the Business Unit Head
➢ Prepare learning material -participant guides and facilitator guides in conjunction with Instructional Designer to ensure training material for successful knowledge transfer

Analyst -Training and Facilitation

ANZ India

September 2006 - April 2007

Job Responsibilities
➢ Facilitation management of customised induction
➢ Created packs for management teams in Operations
➢ Co-ordinate and ensure compliance standards are met
➢ Assisting in people capital activities


Worked with Born to Win Learning Services Pvt Ltd from October 2005 till August 2006

Born to Win is a Company in the training domain whose purpose is to establish a sustained process of belief in young adults, enabling and assisting them with confidence building interventions, career and aptitude mapping and coaching skills.


Designation: Senior Executive
Job Responsibilities
➢ A certified facilitator of the Born to Win Learning Services Program
➢ Actively involved in the operations and process systems of Born to Win Learning Services
➢ Identification & development of training and skill needs

Sales and Marketing

Ramms India Pvt Ltd

July 2004 - September 2005

Ramms India is an end-to-end retail Solutions Company headquartered in Bangalore. RAMMS provides retail services to some of best-known business houses in India. Hewlett Packard is one of RAMMS largest clients and offers outsourced human resource services to over 300 Sales and Marketing personnel of HP.


Designation: Executive HR Services
Job Responsibilities
➢ Recruitment of personnel for the three operating groups of HP namely the Imaging and Printing group, Personal Systems Group and the Customer Solutions Group nationally
➢ Human resource management of associates encompassing payrolls, claims and appraisals

Facilitator & Counselor

Training at Jnana Bharathi

September 2001 - January 2003

Job Responsibilities
➢ Facilitator for student and enterprise counseling on - Personality and Behavioral Development for schools, colleges and organizations and conducted Team Building Exercises and Group Counseling Sessions
➢ Did a counseling internship at MICO (Motor Industries Company Ltd.) from (Feb 2003-Apr 2003

Trainee Executive

Invest Smart

January 2000 - December 2001

Job Responsibilities
➢ Trainee in DMAT Department

Finance Executive

Lal Leasing and Finance

June 1997 - December 1999

Job Responsibilities
➢ Controlling Financial Transactions

Qualifications & Certifications

Counseling Psychology

Bangalore University

sophia high school

Mount Carmel College

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more


Are you sure that you want to leave?