Gurgaon, Haryana, India
15+ years: Multi industry experience that includes Pharmaceuticals, BPO, IT hardware, peripherals, office automation and Automotive. The profile is eclectic, multifaceted and enterprising. It has also been cross-industry and multi-functional.
Neeraj is presently heading business Unit operations and managing key accounts nationally.
Core competencies lie within the domain of Sales and After Sales excellence management, After market Operations, BD: Outsourcing and Off-shoring, Strategic Services Sales, Key accounts management, Vendor, Alliances & People management both nationally as well as internationally.
He has vast experience managing Operations for rendering & achieving quality services, ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLA’s and work processes and thus managing cost-effective operations of companies nationally .
Neeraj was Head of Aftermarket Operation for CastMaster Mobitec India Pvt. Ltd., a joint venture between Mobitec Sweden AB, a leading manufacturer and Supplier of LED Display boards and GPS devices used in Automotive Industry and ViewSonic International Corp. ( US No. 1 Display Expert).
He was responsible for overseeing the entire operational and administrative functions of the After Market Service in a B2B and B2C environment including the training, key accounts and Client relationship management of company.
He has in his credit revamping entire service operation of ViewSonic International Corp in India. As the Head of ViewSonic India service operations, Neeraj was responsible for leading the ViewSonic`s business interest in India by providing strategic leadership in developing and maintaining service excellence.
Neeraj started his career as a business development executive and later moved on to occupy key positions in the companies. He is a keen planner & implementer with track record of developing operational policies/ norms, systems & controls & customer service standards.
Leading Business Development, Sales & Marketing, IT Solutions/Services Sales &Key Account Management
Senior Information Technology Professional with more than 17 years of continuous advancement and expertise leading Business Development, Sales & Marketing, IT Solutions/Services Sales, Key Account Management, IT infrastructure, Telecom & Network management, Managed Services, People, Vendor, Channel and Alliances management both nationally as well as internationally.
Passionate about IT Business, technology and customer satisfaction, Provide strategic guidance and vision to C-level executives, Ability to lead business in applying IT Solutions for maximum business gain. Aggressively identify opportunities, develop focus and provide tactical business solutions.
Mapping global markets, capturing market intelligence and defining the target market for product or services, Profiling companies across industries based on revenue, market-reach, vertical etc.
Specialties: Ability to quickly assess client's needs and add value to their enterprise, High networking skills and ability to call on C-Level individuals as well as working across the enterprise, Uncovering the key buying motivations of prospects, Business, Strategy, B2B Marketing, Demand generation, Sales, Account Management & lead generation.
Head Business Unit
Accel Frontline Services Limited
June 2011 - June 2011
Senior Manager - After Market ( Head After market, Key Accounts and National Channel Management )
RnR Technology India Pvt. Ltd.
January 2010 - June 2011
All India Head After Market Support
CastMaster Mobitec India Pvt. Ltd ( Joint venture with DRI Corporation (Mobitec Sweden))
November 2009 - January 2010
National Customer Service Manager - India
ViewSonic Technologies India Pvt. Ltd
May 2007 - October 2009
Assistant Business Development Manager
International Bansuri Academy Delhi
April 2004 - April 2007
January 2001 - April 2004
Business Development Executive
Mars laboratories Pvt. Ltd.
June 1997 - January 2001
Qualifications & Certifications
Diploma In System Management
National Institute of Information Technology
Maharshi Dayanand University
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