- Full time
- Part time
- One time
Network Store Manager
Maximize sales, utilizing the existing framework to ensure an efficient delivery of Customer Service, Standards and Business processes across a network of 12 stores. Through effective leadership, develop and manage a culture to create a safe, satisfying and rewarding work environment.
➢ Coaching and Developing staff across all disciplines
➢ Excellent Communication Skills
➢ Exceptional Customer Service
➢ Extensive knowledge of the retail industry
➢ Superior eye for detail in store standards
➢ Succession planning skills of a high standard
➢ Identifying P&L trends
➢ Mentored and Developed 2 team members from casual/assistant manager to Network Store Manager in 2 years.
➢ Increased sales of Point Cook store from $30K a week to $60K a week.
➢ Mystery Shop result for period 11 FY11 in 11 of my 12 stores was at 100%, 3rd in the country.
➢ Reduction of discrepancy for FY11 from $153K budget to $62K actual.
Senior Store Manager
Maximize store sales through excellence in execution of store operations, develop and maintain a high performance and customer focused culture that embodies safety. To be financially accountable and meet and exceed all stores Key Performance Indicators.(KPI's)
➢ Measure, monitor and report on stores sales and profitability every month
➢ Reward and recognize team members for above standard performance
➢ Effectively recruit team members through external recruitment agencies
➢ Performance manage team members when required
➢ Ensure all compliance training is above business expectations
➢ Full compliance of Licensing in all sites as set by the business
➢ Promoted to Network Store Manager with the biggest area of 8 stores in sales.
➢ Selected as a area champion for developing team members to managers in a short period of time. Currently have 12 managers in Victoria trained by myself
➢ Recognized by senior management and given opportunity to relieve Area Managers when on extended leave.
➢ Maintain and exceed store presentation standards
➢ Marketing and Promotional programs were supporting the business objectives
➢ Performance Manage team members when required
➢ Having an in-stock position at all times and supporting the Customer Promise.(what we advertise is what we have in-store)
➢ Lead and develop store teams to deliver high performance and customer focused culture.
➢ Comply with EBA agreement regarding rostering of team members.
➢ Monitor remuneration in line with company objectives
➢ Promoted to Store Manager within 5 months of starting as casual
➢ LOW RISK Financial Audits every time.
➢ Removal of the REDLIGHT program within 4 weeks of starting in a store. (Identification of huge issues in store with stock management and Invoicing.)
ROGER DAVID STORES
ROGER DAVID STORES
COLES VARIETY STORES
Qualifications & Certifications
Kealba High School
Monash University Business Studies
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