Phungulwa - Customer Service Professional - Johannesburg, GP, South Africa

Ndoda Phungulwa

Johannesburg, GP, South Africa

Services

Customer Service Professional

Summary:

I have considerable experience in interacting and interfacing with clients from different walks of life. I have also worked in an environment that required me to address customer queries.

Work History

Customer Interaction Specialist

VW

March 2007 - October 2009

Duties:
• Customer enquiries

• Customer Complaints

• Warranty Analyst

• Roadside assistance

• Vehicle Search

• Sap updated


Reason for Leaving: Contract expired


COMPUTER PACKAGES
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Power Point
• Microsoft Publisher
• Internet Explorer
• Outlook Express
• SAP

Customer Consultant

Preferred Provider Network

December 2006 - February 2007

Duties:
Confirm medical benefits to Opticians

Capture Claims on system

Accounts Breakdown

Reason for Leaving: Resigned

Distribution - Circulations Officer

Portfolio Publications

July 2002 - November 2005

Duties:
o Negotiating contracts with bookstores/outlets e.g. CNA, Exclusive Books etc
o Appointment of suitable distribution companies

o Developing database and mailing lists for the targeted readership

o Alongside with Marketing Manager, develop marketing strategies.

o Manage stakeholder relations, i.e. professional associations, business chambers, sectorial bodies etc.

o Manage relationships with government departments, e.g. Foreign Affairs

o Promote publications also during major conferences and exhibitions

o Establish distribution networks

o Supervise and manage departmental employees.

o Report writing

o Liaising with Foreign Embassies in South Africa


Reason for Leaving: Downsizing/Retrenchment

Qualifications & Certifications

English HG C

Vulumzi Senior Secondary School

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