Mokgetu - Desktop Support Engineer - Johannesburg, South Africa

Ndivhuho Mokgetu

Johannesburg, South Africa


Desktop Support Engineer


Printing support ( IP printing, shared network printing, local printers)
Network support (network points, cables, patching & fault finding )
Connectivity support (3G/ADSL/Laptops/wireless AP’s)
Desktop/laptop Support (hardware, software)

Work History

Field Service Enginer (level 1)

Gijima Technology People

January 2013 - November 2013

Key duties and responsibilities:
Workstation, Network Access and Software Application availability.
•Hardware replacements and problem solving
•Hardware installation and support
•Hardware maintenance
•Desktop OS install and support
•MS Office install and support
•Third party SW install and support
•Image casting of PC.s
•Image prep and building
•Software maintenance
•Network access. This includes the network points, cables and patching on
Network equipment
•Random PC checks
Internet Access Control
•Grant and deny access and optimize access through scheduling
Network and Active Directory
•Creating usernames
•Managing usernames
•Creating U drives
•Resetting passwords
•Creating student profiles
•Group policy management
•Adding machines to domain
•Managing group access
•Managing file access
•Adhering to group standards and naming conventions
•Ensuring all studios are neat, clean and presentable at all times
Anti virus
•Deploying antivirus
•Managing antivirus updates
•Action calls
•Update and close calls
Asset management
•Updating database on a daily basis
•Logging and authorizing any pc movements
•Labelling of equipment
•Printer configuration
•Printer connectivity
•Printer troubleshooting
•Desktop installation
•Tape exchange
•Metrofile management

Product Experience
Windows XP
Windows 7
Windows server 2012
Backup exec
Barcode scanners
Barcode printers
Multifunction devices
Dot matrix printers
Basic networking

Desktop and Network administrator (Intern)

Gauteng Department of Education

January 2012 - December 2012

 Printing support ( IP printing, shared network printing, local printers)
 Network support (network points, cables, patching & fault finding )
 Connectivity support (3G/ADSL/Laptops/wireless AP’s)
 Desktop/laptop Support (hardware, software, Application, End user, MS office )
 IT Helpdesk (calls Updates & close resolved calls )
 IT Asset management (database updates, equipment labeling& authorizing)
 IT Risk management (managing antivirus updates & Deploying antivirus)
 Active directory support
 WAN and LAN
 On-Site Desktop Support
 Manage users profile
 Installation and maintenance of hardware and software
 Writing weekly, monthly and quarterly technical report
 Barcode scanners, Barcode printers & Multifunction devices support
Technical skills
Active Directory, MS Office (2003 – 2010), MS Operation Systems (XP, 2000, 2003, Win 7 to Windows 8.1 pro), Unicenter, Service Now, System Remedy, Backups (Backup Exec) and Anti-Virus (Symantec)

Qualifications & Certifications

Computer Systems Engineering

Vaal University of Technology

Thasululo learning center

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