Motiwala - Freelance Writer - Mumbai, MH, India

Nazneen Motiwala

Mumbai, MH, India


Freelance Writer


Excellent written and verbal English.

Work History

Corporate Trainer - Learning and Development Team

Tata Consultancy Services

From November 2008

Job Profile:
• Work closely with the Learning and Development team to identify and understand the business training needs.
• Perform Training Need Analysis.
• Conduct Behavioral trainings.
• Design modules as per the training need.
• Incorporate fun with learning.
• Ensure that the trainings are not just business specific, but prepare the participants for a better life and a better future.


J.P. Morgan Services India Private Limited

August 2007 - August 2008

Job Profile:
➢ Assist card members to activate their cards by verifying certain mandatory information and ensure confidentiality of the same.
➢ Educate the card members about the various benefits and features that they are entitled to.
➢ Offer solutions to the card member's queries and thus ensure first call resolution criteria.
➢ Up selling of optional features to the card members.

P&O/ Princess / Carnival Cruises (U.K.) Ltd.


December 2006 - July 2007

Job Profile & Responsibilities:
◆ Assist passengers with the selection of books
◆ Checking out books for the passengers by taking the correct information like their names and cabin numbers and checking in the books on return by passengers.
◆ Besides books, extend various other facilities to the passengers like talking books on CD's and tapes, DVD's, games, Jigsaw puzzles and magazines.
◆ Help meet/exceed budgetary targets for sales of books by organising book sales in the Library. Design attractive flyers that are send to the passenger cabins. Prepare adverts that give more information about the books. Arrange for the adverts to be printed in the ships daily newspaper in order to promote sales.

◆ Update and maintain the stock of books in the Library. Ensure that the passengers are provided with the latest authors.
◆ Carry out regular stock takes in case of books for sales and ensure the availability of the most popular books to generate revenue.
◆ Maintain regular communication with the shore side executives through email and update them regarding the stock of books and passenger preferences and choices to meet/exceed the service standards of the organisation.


August 2005 - May 2006

Job Profile & Responsibilities:
◆ Handling Internal and External Telephone Calls on Ship via Console System.
◆ Making reports on PMS software for the Passengers Calls, Crew Calls and Administration Calls.
◆ To facilitate the workshop and assist the Communication Manager in training of Introduction to Computers, Microsoft office, Internet, Email & Roxio Photosuite 4.
◆ To facilitate current revenue opportunities and pursue innovation of new revenue possibilities.
◆ To help meet / exceed budgetary targets for sales of Phone calls, Emails, Faxes, Workshops, Internet time.
◆ Encouraging Passengers and crew members to use different modes of communication available on the ship.
◆ To assist the manager in the workshops as per operational procedures, ensuring all course attendees are supported in their stride for learning, showing empathy and care.
◆ To update manuals and systems as per required for the communication on ship and workshops.
◆ To optimise the use of the available systems, to improve operating efficiency.


Ethnic Kurtis

A small collection of Ethnic Kurti's ready for sale. If interested, Please contact me at 9004017499. You can also email me at

Velas Turtle Fest 2014 (Ratnagiri)

An article based on an Ecology trip to Ratnagiri Velas. Turtle Conservation.

Qualifications & Certifications


Mumbai University

K P.B Hinduja College

St. Anthony's Girls High School.

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