Allie - Call Centre Manager - Cape Town, WC, South Africa

Nazley Allie

Cape Town, WC, South Africa


Call Centre Manager


Currently manage an inbound contact centre. 11 years call centre experience, of which 8.5years is in operations management. Inbound and outbound sales experience. Worked in Retail and currently with large financial company.

Work History

Inbound call centre manager

Direct Axis

From June 2010

Manage an inbound call centre, approximately 100-120 staff members. Ensure that all KPI are achieved.

Outbound team manager

Finchoice and homechoice

February 2006 - May 2010

Managed a team in the telemarketing department for 2yrs then moved to the sister company finchoice and Managed and started up the financial outbound call centre.

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