Avila - Spanish Speaker - Sharjah - Emiratos Árabes Unidos

Nayezki Avila

Sharjah - Emiratos Árabes Unidos

Services

Spanish Speaker

Summary:

Experience in Customer Service and the Travel Industry, bilingual English/Spanish, experience in reservation and ticketing, good communication skills, excellent knowledge and functionality of the GDS systems(Amadeus, Sabre, Galileo), focus in customer satisfaction, experience in handling inquires and complaints face to face, over the phone and via email, continuously follow up, and update on all inquires, experience handling VIP clients and corporate accounts, office duties as answer and return calls, send emails, take messages, preparing quotations for clients, reserve and booked holiday packages, cruises, flight, car rentals.

Work History

SENIOR TRAVEL CONSULTANT

WORLD TRADE TRAVEL

February 1997 - August 2010

Built and maintained long-term, positive relationships with new clients
Discuss clients' requirements and provide advice on worldwide destinations, tours,
accommodation and flights
Plan, prepare and cost itineraries for clients
Issue tickets, and other documents such as MCO's, PTA', s, accommodation vouchers and all other relevant documentation
Confirm bookings and notify clients of fare restrictions and penalties, luggage,
insurance, passport, and visa requirements
Train new staff members
Check and process debit memos
Check and sent ARC report
Organized fares contract.

TRAVEL CONSULTANT

DELGADO TRAVEL

March 1995 - February 1997

Provided daily support as the company's branch only bilingual Spanish/English
customer service representative.
Serve clients in person, on the telephone and by email. Plan, prepare and cost
itineraries for clients
Collected payments from the customers and provided them with receipts Made
reservations and issued tickets using System One

TRAVEL AGENT

VIAJES TURVEN

June 1992 - December 1994

Made arrangements and placed booking in hotels and transport in advance for the clients
Made reservations using Sabre, Galileo and Sara System
Issued airline tickets using Sabre and Galileo System
Manage corporate accounts.

TRAVEL AGENT

L.L. TOURS

May 1990 - June 1992

Discuss clients' requirements and provide advice on worldwide destinations, tours,
accommodation and flights
Plan, prepare and cost itineraries for clients
Process clients' visa applications
Manage corporate accounts
Made bookings and issued tickets using Galileo and Sabre System

ASSISTANT MANAGER

MG TOURS

October 1988 - March 1990

Made reservations using Panamac and by phone
Manual calculating airfares for clients
Manual issued of airline tickets, mco's, pta's and invoices
General office duties as memos, letters, made and receive phone calls, telex
messages.
Arrange meetings with customers and office manager
Maintain office manager agenda.

Qualifications & Certifications

QUEENS COLLEGE, NEW YORK

English as a Second Language

QUEENS COLLEGE

English I

NEW YORK LANGUAGE CENTER

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