Struwe - Trainer - Dolphin Coast, KZN, South Africa

Nathalie Struwe

Dolphin Coast, KZN, South Africa



  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History


Sun International (Head Office)

March 2008 - March 2009

• A small, select team, reported directly to the Chief Customer Officer to roll out the training component of the Customer Management strategic objectives to reposition the Sun International brand and to raise the service delivery bar. A total of 21 000 staff members had to be trained. Including Executives, Line Managers and Front Line Staff.
• Conducting Training, Coaching and Facilitation sessions for the above
• Interviewing and engaging with the Executives of the Complex to initiate and roll out the various projects for their respective complexes
• Quality assuring training, facilitation and service delivery of outsourced providers
• Liaising with line Managers and Executives to schedule staff
• Co-ordinating various components of the training and facilitation sessions – especially where outsourced companies were utilized on specific projects and required tools/equipment eg stage, actors, video taping, computer based training rooms etc.
• Compiling training and logistical reports
• Attending Executive meetings to gauge rollout success and relay findings to Head Office
• Facilitating planning and measuring sessions with Executives of Complex
• Reporting anomalies and/or possible threats regarding the success of the projects to the Chief Customer Officer
• Travelling to and from the various Sun International units across the country (weekly basis)
• Conducting research for specific sectors – especially Gaming related to refine CRM package and capabilities
• Completing creative briefs and obtaining relevant quotes
• Compiling and developing training material and tools for the above

Pit Boss

Sun International (Sibaya)

January 2004 - March 2008

• Pit Boss Duties
• Co-ordinating & Project Managing the annual Grand Croupier Championship
• Conducting and Reporting on the following In-House Training;
Basic Inspecting, Game Awareness, Poker, Entry Level, Corrective and On Job Training
• Workshop Facilitation

Inspector and Tables Training Officer

Sun International (SugarMill)

June 2001 - March 2008

• Inspecting Duties
• Conducting On Job Training
• Established a Tables Training Division
• Conducted Departmental Training - Entry Level, Additional Games,
Corrective and Various Other Casino Related Courses (Pit Boss Level and Below)
• Report Writing
• Established and maintained;
A Training Administration System, a Corrective Training System; a Reporting System and a Data Capturing System for Training
• Designed, compiled and maintained Training Modules and Manuals
• Facilitated Workshops


Self Employed

October 1999 - January 2001

Started and ran my own business

Pit Boss/Boxman/Inspector

Caesars Gauteng

November 1998 - October 1999

• Pit Boss Duties
• Inspector Duties
• Conducting the following Training;
Punto Banco, Dice and Corrective Training
• Designed, compiled and maintained Training Modules and Manuals


Sun International (Carousel Entertainment World)

February 1995 - October 1998

• Inspecting Duties
• Dealing Duties
• Conducting On Job Training


Carnival Cruise Lines

October 1993 - August 1994

• Dealing Duties
• Implementation of Gaming Promotions
• Training New Tables Staff
• Training Passengers on Various Casino Games
• Boat Drill


Small Casinos in Gauteng

February 1992 - October 1993

Trainee Dealer
Dealing Duties - Ace High

Qualifications & Certifications

Supervisory Empowerment Programme

Supervisory Empowerment Programme

Industrial Relations

Industrial Relations

SA Host

SA Host

Stonebow - CTA (Craft Trainer Award)

Stonebow - CTA (Craft Trainer Award)

Stonebow - GTT (Group Training Techniques)

Stonebow - GTT (Group Training Techniques)

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