Kamwanya - French Speaker - Yeoville, Johannesburg, South Africa

Nathalie Kamwanya

Yeoville, Johannesburg, South Africa


French Speaker

Work History

Quality Assessor

Aegis BPO Holdings

Reason for leaving: Campaign relocated

Quality Assessor

UTI Pharma

Up to February 2014


➢ Monitor Sales and non-sales calls for agents
➢ Provide feedback to operations based on trends that are picked up ➢ Liaise with team leaders and QPO specialists
➢ Driving NPS (Net Promoter Scores) across the centre and maintaining performance
➢ Provide coaching to agents where necessary
➢ Ensure that agents are always compliant when processing sales by complying with standard operating procedures.
➢ Design and develop training manuels/modules for introduction of new products or processes.
➢ Conduct inductions as per client request.


➢ Siebel
➢ Sap
➢ Microsoft Outlook
➢ Microsoft Excel
➢ Microsoft Word
➢ Microsoft PowerPoint
➢ Delta

Customer service representative

Aegis BPO Holdings

Quality Assessor

Aegis BPO Holdings

Up to February 2014

Reason for Leaving: Resigned due to better opportunities offered.

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