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I am a highly motivated and well-presented qualified Legal Secretary. Specialise in Conveyancing, Wills and Probate, Civil Litigation and Family. I am fast learner willing to broaden my learning paradigm in the Legal Profession.
I have strong secretarial knowledge, including multi-tasking, MS Office Skills, familiarity with Legal documents and terminology, organisational skills and typing speed of 70 WPM. I am capable of working on my own initiative and have effective problem-solving skills
In addition, I have excellent communication and interpersonal skills and a strong work ethic to be a highly dependable team player in providing professional service for the firm. I have gained excellent customer service skills from my previous career as a customer service adviser and subscription manager.
Legal Business Subscription Manager
At Legalease I was responsible for the managing of the Legal Business magazine- which is the legal market top monthly glossy magazine. My responsibilities at legalease were: handling the renewals across Europe, Middle East, Asia, America; liaising with subscribers, amending accounts, applying payments; handling any inquiries or concerns that subscribers may have regarding legal business or any of our other directories & Journals; creating the publications monthly labels and provide the labels to our distributors; Reporting and providing a timely forecast to management on a weekly basis; Managing clients online access to our publication create login details and setting up new accounts; Uploading In-House Lawyer magazine monthly onto Legal500.com; Manageing the publishing of press releases, Legal articles, and setting up of the website links and banner adverts in relation to the website www.legal500.com.
Customer Service Team Leader
At this role I was involved in all aspect of Training, Developing and Coaching the Customer Service Agents for them to reach their full potential in delivering excellent customer service as efficiently as possible. Duties include: monitoring work completed by Customer Service Agents, to ensure all communications to customers are of the highest quality; reviewing the productivity of Customer Service Agents using daily performance statistics; translating performance statistics into actions required for the ongoing improvement of productivity and quality; Dealing with escalated customer queries and ensuring swift and satisfactory resolution; Ordering products with services appropriately to best suit the customer's needs; Assisting technicians with queries regarding work orders and assist with activation of equipment; Communicate confidently and clearly.
Operating the main switch board console. Ordering Grocery twice a Week for Office canteen; Makeing flight bookings for International and Local flights; Arrangeing cab when needed; Prioritising and multi-tasking; Ordering stationary when required; Test Fire alarm weekly; Working alongside with the marketing assistant; Sending confirmations for every meeting booked, administration and related filing associated with room bookings; Answering various queries by either phone and email; Liaising with Manager over the catering requirements for meetings.
Qualifications & Certifications
University of Las Vegas
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