Godunok - Quality Assurance Engineer - Cork, Ireland

Nataliya Godunok

Cork, Ireland


 4 years of experience in international customer support (B2B and B2C), solving technical, billing and account administration issues.
 2+ years of experience in social and organizational work.
 Experienced in providing technical support for English-speakers from such countries: Belgium, Netherlands, Germany, France, Italy, United Kingdom, USA, China.
 1 year of QA experience, working within testers’ team using scrum methodology, running tests at different levels of product development.
 Participation at Wincor World 2011 fair at Paderborn (Germany) as a representative of Quadrox NV presenting software solution for security cameras integrated with Namos POS software.
 Experienced in interacting with development team, proceeding tasks coordination and estimation as a scrum master; acknowledged with project management methodologies.
 Experienced in creating introductory tutorials, manuals and technical documentation.
 Experienced in solving system administration issues (hardware, network).
 Experienced in hiring testers’ and support team members.
 BSc in Computer Science.


Quality Assurance Engineer

Work History

Customer Service Representative (Russian)

Blizzard Entertainment Ireland Ltd

October 2011 - June 2014

Product: Video games (World of Warcraft, Diablo, StarCraft, Hearthstone )
* Assisting customers with issues related to Blizzard Entertainment products and customers' accounts via a chat-based client, email and phone.
* Account administration and security: managing customers' accounts, solving account
security issues, dealing with compromised accounts, working with sensitive data.
* Billing: managing customers' transactions, placing orders on behalf of customers,
requesting refunds, working with sensitive billing data.
* Technical support: installation and patching problems, client interface issues, internet
connection and hardware/drivers troubleshooting.
* Executing special projects (on request from other departments) connected with accounts
security, fraud investigations, translations and QA.

QA and Support Engineer; Team Leader

Quadrox NV

July 2010 - August 2011

Product: Network video recording solutions for security cameras.
* Providing technical support for American/European/Asian customers; working with confidential information.
* Supporting government institutions whose systems require extra security.
* Creating videos from security cameras' materials on customers' requests.
* Updating Knowledge Base with info about bug fixes on company's wiki pages.
* Conducting functionality and usability meetings with developers and management.
* Developing weekly Master Test Plans for the testers' team.
* Hiring team members.
* Creating, updating, translating user manuals for new product functionalities.
* Managing projects based on implementation and integration of new functionalities.
* Usability, functionality, acceptance testing.
* Developing and executing test plans using FogBUGZ bug tracking system.
* Running manual long term tests (main objects - video and audio stream and their
transmission through the local and global network).
* Executing network administration tasks (office network and hardware issues).

Qualifications & Certifications

Computer Science

National University of Kyiv-Mohyla Academy

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