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Troake - Retail Manager - Portsmouth, England, UK

Natalie Troake

Portsmouth, England, UK


Retail Manager



Work History

Shift Manager/Assitant Manager

One Stop Convenience Stores

August 2008 - May 2014

Duties include:
Management responsilbilty of all of my shifts worked. Management of a very busy convenience store. Also management responsibility of the whole store in Store in Managers absence. High levels of Customer Service at all times. Ensure that all staff are informed with feedback from all meetings. Always looking for ways and means of improving store performance, boosting sales and maintaining it and communicating with staff about this and ensuring that this is carried out correctly and efficiently to company requirements. The management responsibility of a team of 15 members of staff. Banking procedures. Stocktaking. Ordering stock. Processing staff rotas/timesheets. Store performance. Staff assesments. Payroll. H/R. Quarterly 1 to 1 reviews H.A.I.D - how am I doing - goals - etc for individual store staff. Update of team news on Active selling at all times and of any store changes on a weekly / daily basis. Conduct staff meetings. An input of recruiting new employees. Conducting investigations. Responsibility of staff training to the highest levels. Weekly cleaning schedule produced for all staff to follow. 100% Customer and Staff/ Colleague satisfaction. Making the workplace fun to work in whilst always maintaining Company expectations and procedures whilst doing so. Providing a happy, safe and fun place to work. EPOS trained fully. All training for new employees. Maintaining Customer, staff/Colleagues management to Company Policy at all times. Customer grievances, comments and complaints dealt with to full satisfaction on all aspects at all times. {there are also many more duties that I was responsible for}. Ensuring that allstaff are fully trained, fully competent and are able to fulfil their job role.

Customer Service Senior

Commercial Rd

August 2003 - August 2008

Supervisor/Assistant Manager
Duties include:
Management of a very busy well known and challenging popular Bakery. Management of 6-8 people at one time. Training for all new employees. Sandwich making. Deep cleaning. Producing oven fresh food at all times. Sandwich/baguette - etc making to company standards throughout the day. Store set up and close down everyday. Ensure all staff are trained completely with health and safety procedures being carried out at all times. Payroll. Banking. Ordering. Management meetings and feeding back to the team. Deep cleaning. Ensuring the store is being managed as expected to Company Policy at all times. Weekly rotas. Staff holidays. Customer grievances, comments and queries dealt with to full satisfaction on all aspects.
Nationwide services: Cosham, Portsmouth/Gosport
July 1998 / August 2003 Customer Service Senior Supervisor
Duties include:
Supervising a team of 6 people in the Skip Department for a very busy brokerage for Building Construction. First point of call for the skip department for building companies carrying out projects all over the UK - we provided skips, tool hire, plant hire, B&B, anything to do with the building trade - the company hired out. Removal of difficult of waste such as Asbestos - etc. Ordering skips, Quotes for customer on any building material needed. Invoicing for individual sites. Weekly management reports. Office based procedures, faxing, filing, emailing - etc. Problems/complaints regarding customers/suppliers - etc. Weekly courtesy calls to the customers to raise and resolve any issues they might have with either Nationwide or otherwise. Outbound and Inbound calls, proccessing orders. Communication with suppliers all over the UK on many different levels. I also covered 2 months in the Sales Department to gain further insight as to how sales ran. i also covered reception duties twice a week, maintaining a very busy switchboard for all departments of the company.
Burger King: Commercial...

Qualifications & Certifications

Business Administration

Highbury College Portsmouth

Science and English

Mayfield Secondary School


Bay House Secondary School

Care and Education

Portsmouth College

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