Customer service orientated and can effectively function in a highly pressurised environment and able to participate in a team scenario, self-motivated and have a positive ‘can do’ attitude. Excellent organizational skills.
From January 2014
❖ Answering phones, relaying messages
❖ Dealing with clients, payments etc
❖ Capturing final costings and invoices, sending them to Insurance companies and following up on payments.
❖ Dealing with sending monthly statements to relevant insurance companies and chasing for payments on outstanding invoices
❖ Filing of copied invoices to handover to accountant.
❖ Dealing with Autowatch system, ensuring all vehicles are uploaded correctly and images etc are loaded to system for client viewing.
❖ Loading supplier invoices on to TMS System for final costing process.
❖ Admin, Faxing and Filling
Exports Invoicing Clerk
XL Trading, 28 Loper Avenue, Aeroport, Spartan
December 2007 - April 2013
❖ Capturing all supplier invoices with our mark up of each item onto a Commercial Invoice.
❖ Working on an Excel spreadsheet to confirm that all invoices balance and our mark up is correct.
❖ Capturing all client invoices onto a Pastel programme and ensuring supplier invoices are created in order for our suppliers to be paid.
❖ Sending all correct and final documents to our customers, including all relevant certificates required for either Air Freight or Sea Freight.
❖ Filing and sorting of both Air Freight and Sea Freight Files.
Previous Experience with in the same company:
❖ Purchasing and sourcing items for our clients from the best possible suppliers.
❖ Handling of the Packaging List in order to ensure that the packing list collates with the Commercial Invoice for Bureau Veritas purposes in order for them to Inspect our goods correctly.
Novangol Global Procurement and Logistics, Boundary Rd Oakdene
July 2007 - November 2007
❖ All filing, correspondence and ensuring expenses are in order
❖ Handling client quotations and sourcing the lowest cost at best quality.
❖ Dealing with parcel companies and banks on behalf of the Directing Manager.
❖ Handling company credit card when out on the road purchasing items for our clients.
❖ Negotiating adhoc business deals between South Africa and Angola.
Porsche Customer Assistance Advisor
Porsche Cars Great Britain Limited
July 2004 - January 2007
Reading, United Kingdom
July 2004 - January 2007
Position: Porsche Customer Assistance Advisor
❖ Receiving calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with Porsche products.
❖ Handling all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolution.
❖ Proactively making calls to the customers to make sure that exceptional customer service is being achieved and updating on the developments of Porsche products.
CV: N Moreira
❖ Ensuring all goodwill gestures are individual, tailored and reflects the inconvenience the customer has experienced
❖ Continuously updating individual specialists knowledge to Porsche products and Porsche Cars Great Britain Limited strategy
❖ Build close relationships within the Porsche Network and Body Repairer's, involving them in all matters relating to their customers.
Customer Service Representative/ Administrator
NTL, Winnersh Triangle
April 2003 - June 2004
❖ Handling high volumes of telephone enquires
❖ Obtaining necessary details and advising callers on actions to take
❖ Processing payment transactions, updating customer accounts, Sorting out billing enquiries, raising credits, upgrading/downgrading services
❖ Supporting floor manager during peak periods
❖ Back-office administration work including liaising with other departments
Hayes Personnel, Prudential Services
February 2003 - April 2003
❖ Mail Mergers (requiring extensive use of MS Word/ Excel and Siebel)
❖ Creating literature packs for clients
❖ Authorise and log on new client applications on Siebel system
❖ Administration activities e.g. Filling, etc
Portuguese Medical Institute, Parktown
❖ Role included reception work (switchboard, appointments) as well as compilation of medical reports, archive, accounting and credit control. Liaising with patients (included problem-solving, results of tests) as well as dealing with medical insurers, claims, payments and general enquiries.
Beautician and Nail Technician
The Nail and Beauty Palace
January 1998 - December 1998
❖ Role and responsibilities of beautician/nail technician, as well as client liaison and problem solving, bookings, cashing-up, stock tacking, liaising with sales reps and placing orders.
Qualifications & Certifications