King - Travel and Tourism - Demerara-Mahaica, Guyana

Natalie King

Demerara-Mahaica, Guyana


Travel and Tourism

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Studying Masters in International Hospitality Management

Taylor's Education Group

October 2011 - October 2011

Group Coordinator / Events Planner

Royal Caribbean International

January 2010 - April 2010

Same as below

Group Coordinator / Events Planner

Royal Caribbean International

June 2009 - August 2009

 Managed events including but not limited to promotional, affinity (such as weddings, parties, Concierge service and family gatherings), corporate and incentive groups.
 Nominated twice for Employee of the Month by management based on accolades from guests and colleagues.
 Promoted to a supervisory position within one year in confidence of my sound decision making skills, the ability to resolve conflicts, an active team player, to name a few.
 Managed multi-skilled teams of staff including allocating, activating and monitoring their work assignments, ensuring compliance with company standards and expectancy, training and development and health and safety.
 Liaised and coordinated with appropriate management teams for space availability for group requests and achieved above average service level ratings.
 Supervised and assisted in the training of 8 Front Desk Staff in areas such as job duties, company policies and safety and security.
 Received numerous written commendable comments from guests and upper management.
 Ensured job safety and security for guests and colleagues achieving an accident free environment.

Group Coordinator/ Senior Guest Services Officer

Royal Caribbean Cruises

From May 2008

Senior Guest Services Officer

Royal Caribbean International

May 2008 - January 2011

 Managed and facilitated front desk services including safety deposit boxes; issuing guest cruise cards and information on daily activities.
 Provided information on hotel facilities and services, general information about points of interest in the area.
 Provided Guest Services operational support and knowledge by booking and arranging tour packages.
 Coordinated and resolved guest complaints and issues through department and inter-department interaction.
 Processed cash, credit payments and cash transactions.
 Assisted guests with Immigration and Customs procedures at international ports of entry.
 Ensured compliance with employee and guest conduct policies.

Sales Associate

Hotel Normandie (Trinidad)

February 2008 - April 2008

 Responsible for increasing revenue for hotel rooms, meetings and conference space, and other food & beverage outlets.
 Increased and achieved clientele commitment by 25- 30% through telemarketing, and individual sales meetings.
 Utilized Medallion/Fidelio hotel reservation system to book and analyze monthly sales.
 Preparing invoices for rooms and services with detailed weekly sales reports.

Administrative Assistant to the Managing Director

Pharmaco Industries Limited

November 2006 - December 2007

 Responsible for daily administrative duties to support business operations.
 Assisted in Tendering for Government Projects utilizing standard Government procurement procedures.
 Engaged and networked with international distributors to increase marketing strategies for Pharmaco’s products.

Latin Dance Instructor

Latin Dance Instructor

January 2005 - January 2011

Deputy Operations Manager

Dagron Tours International

September 2004 - February 2006

 Prepared, arranged and managed tours and tour packages with limited budgets while achieving 20-30% profit.
 Coordinated with hotels, airlines and ground transportation services to facilitate tours within Guyana, but not limited to Brazil and Suriname.
 Supervised 6 operations staff and provided operational support and advice as required.
 Prepared plans for new tour itineraries and executed advertising and marketing campaigns generating new sales and increasing customer base by 4%.
 Assisted in budget preparation and financial management of company operations.
 Prepared a detailed plan, including structural development, human resource management, and daily operational functions for an Eco Friendly Resort.

Swimming Instructor

Lifeguard/Swimming Instructor

January 2003 - January 2009

Cabin Attendant

Universal Airlines

July 2003 - July 2005

 Responsible for the safety, comfort and well-being of
 Ensured excellent service is provided in the main area of in
flight entertainment and service needs.
 Prepared detailed documentation including budget and in
flight entertainment to use as a tool for marketing Guyana.
 Worked with Saber and Gabriel Reservations Systems to
book flights.

Deputy Manager

Dagron Tours Guyana

June 2003 - June 2005

Swimming Instructor

Hotel Tower Ltd

April 2003 - June 2004

Coached all age groups at the basic and intermediate levels and swimming strokes/ styles.

Taylor's University Lakeside Campus

Universal Airlines

Qualifications & Certifications

Masters in International Hospitality Management

Taylor's University Malaysia/France

St Roses High Guyana

Degree; B.A

University of Guyana

North Georgetown Secondary

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