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Falconer - Customer Service - Miami, FL, USA

Natalie Falconer

Miami, FL, USA


Customer Service

Work History

Insurance Officer

University Hospital of the West Indies

• Update, fill out and check insurance forms from patient's.
• Prepare insurance form that are to be sent off to the various insurance companies.
• Visit and laision with insurance companies about payments made or not made.
• Update insurance payments to our systems from various insurance companies.
• Laision with patient's about there insurance payment's at various intervals.

Administrative Assistant

AA Auto Place Limited

• Prepare Invoices for customers
• Conduct online researches for ordering of motor vehicle parts.
• Prepare the company's Payroll
• Schedule appointments for motor vehicle servicing


General's Department Twickenham Park

St. Catherine
Customer Service Representative
• Supervising team of three (3) individuals to ensure that duties are carried out efficiently
• Ensures that team provides world class customer service in handling of calls and dealing with customer queries
• Provide necessary data and support tools for the team
• Create flexible schedule in order to meet all time zone requirements
• Monitor calls and report on service
• Implement motivational methods designed to aid in carrying out duties efficiently
• Perform cashier duties for 3 years ensuring accurately collection of funds and correct end of day balancing.

Data Entry Clerk
• Update birth, death and marriage records on data entry system with an achievement of 121% completion and accuracy
• Perform market research surveys on customer needs and requirements.
• Managed workflow for the department
• Coordinated the workload on a daily basis in order to satisfy customer needs.

Qualifications & Certifications

Business Administration

International University of the Caribbean Kingston

Mathematics, English Language and Principles of Accounts

Jose Marti High School Twickenham Park

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