Coetzee - Manager - Cape Town, Western Cape, South Africa

Natalie Coetzee

Cape Town, Western Cape, South Africa

Summary

A highly skilled manager with the skills to lead diverse professional teams as well as to be a highly valuable member of any management team from both an operational and strategic perspective. Excellent relationship building skills with both clients and colleagues at all levels of an organisation. Extensive international experience, with exposure to many different industries. Has the skills to identify, assess and resolve issues quickly and effectively. With a solid technical background, project management, sales experience, financial management, analysis and reporting background is able to add value to any organisation.

Services

Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

A highly skilled manager with the skills to lead diverse professional teams as well as to be a highly valuable member of any management team from both an operational and strategic perspective. Excellent relationship building skills with both clients and colleagues at all levels of an organisation. Extensive international experience, with exposure to many different industries. Has the skills to identify, assess and resolve issues quickly and effectively. With a solid technical background, project management, sales experience, financial management, analysis and reporting background is able to add value to any organisation.

Work History

Business Consultant

Institute for Performance Management

February 2010 - February 2010

Balanced scorecard implementation. Data analysis and reporting. Preparation and finalisation of performance plans. System and user support. System administration. Liason with developers.

Strategic Account Manager

Progress Software

December 2003 - February 2005

Responsible for a number of key accounts (Independent Software Vendors (ISV’s) and direct end users). Responsibilities included business planning, sales and marketing support, new partner (ISV) recruitment, attendance and participation in Progress and Client road shows, conferences, workshops and presentations both locally and overseas. In addition as a member of the Management Team I had full visibility and input into the Financials and business planning for the subsidiary.

Professional Services Manager

Progress Software

May 2000 - November 2003

Rresponsible for the establishment and management of the professional services department encompassing sales support, training and consulting services nationally. Responsibilities included budgeting, forecasting and contribution management, new business development as well as identifying and securing additional business within the existing base. Contract management. Defining and implementing service delivery guidelines and procedures. Preparing responses to RFI’s, RFP’s and ITT’s as well as general proposals. Resource planning and procurement as well as project management.

Support Center Manager

Progress Software

May 1999 - April 2000

Managing the inbound technical support center providing support as well as training and consulting services to the client base in the EMEA region. The center was a multi-cultural, multi-lingual environment where support was provided in 12 different languages. Responsibilities included day to day operations, staff recruitment, management and development, business planning and budgeting, reporting to Corporate headquarters and management of service level agreements.

Technical Services Manager

Progress Software

September 1996 - April 1999

Day to day management of engineers supporting the UK, Ireland, South Africa, Germany, Switzerland, Austria and the Czech Republic. Primary contact for the Professional Services Managers, Sales Managers, and Regional Directors for these countries within EMEA.

Team Leader

Progress Software

June 1995 - July 1996

Day to day management of engineers supporting the UK, Ireland and Nordic countries.
Primary contact for the Professional Services Managers, Sales Managers, and Regional Directors for these countries.

Support Analyst

Progress Software

September 1991 - May 1995

Telephone based Technical support, onsite consulting and training to the UK client base for the Progress Product set.

Technical Support Engineer

Digital Equipment Corporation

January 1988 - January 1993

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Are you sure that you want to leave?