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Kubicka - Polish/English/Spanish Speaker - Scunthorpe, England, UK

Natalia Kubicka

Scunthorpe, England, UK


Polish/English/Spanish Speaker

Work History

Mortgage / Protection Administrator

Sensible Home Finance, Mortgage Review Ltd

From April 2013

The role involves working closely alongside the mortgage sales advisor and the mortgage packager to process mortgage and protection transactions efficiently. I am responsible for inputting data accurately and producing any correspondence required for the mortgage/insurance packaging. The role also includes general ad-hoc administrative tasks such as photocopying, faxing, archiving, certifying documents, 'repping' or striping files.

Key Achievements:
♦ Delivering an efficient administration process and constantly working towards and meeting agreed service levels
♦ Processing new mortgage and life business using various software
♦ Working within the FSA guidelines at all times and adhering to the Data Protection Act 1988
♦ Submitting mortgage applications to the lenders
♦ Processing high volumes of mortgage applications
♦ Ensuring relevant compliance checks are made at offer and completion stage
♦ Assisting in the continual cycle of improving the advice and review process

PPI Complaints Handler / Administrator

Lloyds TSB, Reed Recrutiment Agency

May 2012 - December 2012

The role involved investigation customer complaints with regards to Payment Protection Insurance (PPI). It included a variety of administrative tasks including complaints indexing, data gathering, data entry, database creation and sending the correspondence to the customer.

Key Achievements:
♦ Progressed to undertaking more complex reviews of PPI complaints liaising with both internal and external regulatory bodies, and adhering to timescales set by the Financial Service Authority
♦ Trained new employees on complaints handling procedures and helped them become part of the team
♦ Maintained a high quality customer service by sending correct and completed correspondence to the customers
♦ Consistently achieved set targets and carried out all claims handling duties efficiently
♦ Reviewed and resolved customer complaints within stipulated time period
♦ Successfully managed the combination of new procedures introduced after a company merger

Sales Assistant

Peacocks Stores Ltd

November 2009 - February 2012

I was responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure customers receive exceptional levels of personal service and enjoy their visit to the store.

Key Achievements:
♦ Contributed to consistently good monthly sales figures
♦ Contributed effectively to merchandising ideas at team sale meetings
♦ Successfully applied the principles of retail selling to meet brand standards
♦ Successfully completed Retail Security and Loss Prevention Training

Food and Beverage Attendant

QHotels - Forest Pines Hotel

November 2008 - November 2009

I was responsible for looking after guests and attending to their needs during their visit; welcoming them to the restaurant, escorting them to their table and also informing them of any special offers or meals.

Key Achievements:
♦ Developed strong interpersonal skills, such as friendly and professional approach
♦ Gained customer service experience
♦ Demonstrated good product knowledge to customers on key promotions, offers and regular menu options
♦ Carried out daily cash and audit reconciliation

Stafforce Recruitment Agency

June 2008 - December 2008

Scunthorpe June 2008 to Dec 2008

Production Line Operative
I was responsible for the production line, ensuring the lines run smoothly, monitoring quality at all times, general packing, palletising and housekeeping duties.

Qualifications & Certifications

Sheffield Hallam University

Sheffield Hallam University

Tourism Management

Sheffield Hallam University

North Lindsey College

Tourism and Hospitality Management

North Lindsey College

Academic High School

City and Guilds

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