Englesakis - Receptionist - Melbourne, VIC, Australia

Natalia Englesakis

Melbourne, VIC, Australia



Work History

Club Promoter

We Are Vintage Superclub

From November 2013

I am currently working as an integral part of the "We Are Vintage" promotions team. "We Are Vintage" is a highly successful RnB club, well known for attracting celebrities and performers from across the globe. RnB music and fashion is a passion of mine and I have taken great pleasure in being part of this team.
My role includes:
• Social media promotions
• Business development via various networking techniques
• Building the "We Are Vintage" customer base and brand

Customer Service Team Member


September 2011 - January 2014

My roles included:
• Prepare, store, pack and deliver food to customers, ensuring a organised, friendly and well-mannered demeanour at all times
• Maintaining cleanliness, hospitality, accuracy, maintenance, product and speed of service
• Training new staff on processes and procedures

Melbourne CBD

September 2009 - January 2011

Java Bar & Grill is a popular and busy restaurant situated in the Bourke Street Mall in Meloburne CBD.
My roles included:
• Opening and closing the restaurant
• Balancing the tills and counting cash at the end of the day
• Meeting and greeting customers
• Organising functions and corporate Christmas/break-up parties
• Waitressing

Store Assistant

Emerald Delicatessen (South Melb Market)

September 2009 - January 2011

At Emerald Delicatessen I worked at the store assistant, delivering customer service and food advice to the large array of customers that come through the busy South Melbourne market on a daily basis.
My roles included:
• Preparation, storage, packing and delivering food to customers
• Providing food advice with a friendly and well-mannered approach at all times
• Using store tills to take cash
• Dealing with suppliers to ensure product is up to date and in stock
• Assisting with store open and close duties

Skills and Personal attributes
• I communicate effectively with a wide range of people, including my teachers, classmates, management and customers at all previous workplaces.
• I continually make an effort to improve my verbal and written communication skills by reading novels and taking on feedback from my peers.
• Proven sales record at both Emerald Delicatessen and We Are Vintage Superclub
• I Interact with customers in a polite and friendly manner at all times
• Ability to deal with difficult customers and defuse any possible conflicts from occurring

Energy, enthusiasm & initiative:
• I am an outgoing, confident and friendly person.
• I enjoy meeting new people and have an energetic and enthusiastic approach to all aspects of my life.
• I take initiative in suggesting process improvement opportunities in the workplace.
• In the past I have taken great pleasure in volunteering for the Salvation Army, Red Cross Foundation
• Took the intitiative to participate in the Junior Melbourne Zoo Keeper Program

Team work & leadership:
• As the 2IC at Java Bar I was placed in charge of opening and closing the café every morning and ensuring it ran as expected when the owner was not in • As a Student Representative Council (SRC) member, I was able to develop strong leadership and teamwork skills
• I was an integral part of the year 11 leadership program. The program required me to run workshops with groups of students (25 in total) to...

Qualifications & Certifications


Mercy College Coburg

Coburg Senior High School

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