Bulbul -  - Mumbai, MH, India

Nasrullah Bulbul

Mumbai, MH, India

Work History

Finance- Banking Advisor

ODM-Sainsbury's

Roles & Responsibilities:
✦ Provided sales support through effective handling of customer requests on daily basis and expertly matching customer's needs to the right products before securing a sale
✦ Identifying new business opportunities by signing up new customers for credit cards and insurances, involves rapport building, proactive probing and meeting the stated and unstated needs of customers.
✦ Ensured that meeting daily sales targets, by following all the parameters within deadlines.
✦ Supervised business transacted perfectly and efficiently within the branch
✦ Contacted clients periodically to determine if there have been changes in their financial status
✦ Guided Clients in the gathering of information such as bank account records, income tax returns, life and disability insurance records.

✦ Interacting with clients on daily basis/ advising customers on the selection of different account types, handling insurance and credit card applications.
✦ Identifying new business opportunities both from existing and new customers
✦ Recommending customers to perform smart and valid investments
✦ Estimating risks in investments and guiding to overcome them
✦ Updating the current market trends and with respect to that vital planning is made
✦ Gathering financial reports and interpreting it to the client in an understandable way

Sr. Customer Service Officer

Convergys India Services

Roles & Responsibilities:
✦ Worked for one of the major financial Institutions, Citi Bank
✦ Advising customers on the selection of different account types, handling card payments, balance transfers and managing personal as well as financial details of customers
✦ Identifying new business opportunities both from existing and new customers
✦ Handling website related issues and ensuring safe and reliable access to online accounts by strictly validating customer credentials

Customer Relations Advisor

HCL Technologies

Roles & Responsibilities:

✦ Worked for one of the major clients- British Telecommunication Plc; a telecom giant in the UK in six sigma environment
✦ Handling new orders of line provisions, involves credit check and probing in terms of their source of income and credibility for secure business.
✦ Handling inbound calls to provide first contact resolution and dealing with complex billing queries etc.
✦ Taking escalations efficiently and expertly resolving customer complaints, ensuring customer retentions at all business levels

Customer Service Executive

Tele performance BPO Services

Roles & Responsibilities:

✦ Worked for one of the top telecom leaders- Home call; a telecommunication service provider in the UK
✦ Approaching numerous prospective clients over the phone on daily basis and proactively offering service takeovers from their existing service providers; e.g. switching customers from BT to Home call
✦ Managing database, generating new business, meeting organizational goals and targets, engaging in up-selling and managing customer accounts etc

Qualifications & Certifications

Marketing and Business Management

UNIVERSITY OF BEDFORDSHIRE

Bachelors of Science

UNIVERSITY OF KASHMIR

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