Sarlak - Airport Ground Crew - Sharjah - United Arab Emirates

Nasrin Sarlak

Sharjah - United Arab Emirates


My job profile in the past years under different working environment, has given me the thorough knowledge and confidence to be a successful Administrator / Customer Service Agent and I take this opportunity to forward my application for a suitable position in your esteemed organization.

I am taking this chance of looking for any opportunity that could best utilize my skills and training in a more dynamic and more innovative environment that supports career growth and development.


Airport Ground Crew


In me, you’ll discover a reliable, detail-oriented, and extremely hard-working associate, one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism.

Work History

Customer Liaison Advisor.

Khalifa Juma Al Nabooda Group.

February 2014 - May 2014

My job profile includes, but not limited to:

Telephone Answering & showroom customer handling in line with Mystery Shop standards.

To ensure all customers have completed the contact form in line with C@P data requirements and the additional marketing dept requirements

Daily demo check process to be followed and reported daily, inc condition, cleanliness and Reg Card present.

Selection Sales - to contribute towards Selection sales monthly target.

Showroom car display - to ensure all cars are clean & have the English & Arabic spec sheets present, with windows open

Test Drive forms to be completed and filed and matching C@P reporting.

Traffic fine process to be monitored at all times in line with Company policy.

Sharaf Group - Dubai

Customer Care Executive

June 2012 - June 2013

My job profile includes, but not limited to:

Customer care – queue management.
Escalation process.
Exchanging / Refund policy.
Later deliveries.
On-site Warranty.
Store Delivery.
Out of Warranty Service.
Customer Complaints.
POS (Cash Machine) – For issuing Gift vouchers & Refunding money in card or in cash.
Handling VIP Guests.
Handling customer complaints by email and corresponding with other branches.
Handling complaints on call log system.
Stock checking and Later deliveries.
Handling staff attendance sheets.

Customer Service Officer & Team Leader.

Dubai Festival Centre - Al Futtaim Group - Dubai

February 2007 - November 2010

My job profile includes, but not limited to:

Working closely with the team in sharing and providing consistent information regarding
DFC properties.
To comprise all information regarding merchandises available in the Mall in order to assist and direct the guests accordingly.
Update files and service desk for smooth operation.
Maintain and update all general information of the local community which can be easily
Direct guests inquiring about places in the surrounding area of the Mall.
Receiving customers concerns and directing the guests to complete a Guest Action Form which will then be given to the appropriate department.
Selling gift vouchers, stamps and other business-related services.
Assisting Concierge Supervisors and Concierge Manager in carrying out programs and initiatives and other duties assigned.
Attending scheduled meeting and other Concierge-related functions.
Monitor the day to day Concierge services of Dubai Festival City, such as Guest Relations, Reception, Concierge Desk, and Telephone Operator, ensuring consistency in delivering the highest standards of services and in coordination with the Concierge Supervisor and Mall manager.
Under the direction of the Mall Manager and Concierge Management Unit, to implement short and medium term changes within the units with an aim to enhance guest services and contribute to maintaining and enhancing the image of the Dubai Festival Cant.
In liaison with the supervisor, regularly review busin

permanent Beauty Consultant for Wella Hair Color

Al Abbas Group

Promoted the coffee brand 'The Cup' for the company Indian Ocean.
* Promotional sales for projectors & home theatres for the company NEC during Gitex 2004.

Qualifications & Certifications

Business Management Course

Hi-Fliers Institute

Gulf Indian High School

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