Dolley - Store Manager - Uitenhage, South Africa

Naseema Dolley

Uitenhage, South Africa

Summary

Retail manager with 15 years of providing Solutions and a solid understanding of how to Make a
business a success and profitable. Success and Result Driven, Effective Communicator, Excellent
numeracy and computer skills, Research & Analyze Proven Sales and Negotiation Skills, Punctual
and well presented, High Energy Levels, Able to work under pressure, Problem solving, Confident
outlook, Good Listener, Able to work individually or in a Team, Open Minded and non-Judgmental,
Great attention to Detail, Adoptable to new situations, Enjoy a Competitive Environment,,
Job Purpose
To plan, lead and direct the effective management of the day to day operations of
the store team in order to achieve operational excellence and business objectives.

Objectives
To ensure maximum profitability of the store by managing the key financial indicators
(e.g. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to scorecard.
To deliver high standards of customer service excellence consistently, through the
achievement of customer scorecard objectives and continuous improvement. To ensure
effective people management, development and alignment in store, in order to build
capability to meet current and future staffing needs. To drive and manage compliance
to all in-store processes aligned to balanced scorecard requirements.
DAY TO DAY DUTIES

Managing staff
To conduct R&S, Inducting & coaching skills
Conflict management skills incl dealing with g&d procedure

Services

Store Manager

Summary:

Effective Communicator
Adhering to Principles and Values
Adapting and Responding to Change
Success and Result Driven
Excellent numeracy and Computer skills
Research & Analyze Proven Sales and Negotiation Skills
Punctual and well presented
Able to work under pressure
Good Listener
Great attention to Detail
Enjoy a Competitive Environment
Leading and Supervising
Planning and Organising
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Coping with Pressures and Setbacks
Achieving Personal Work Goals and Objectives
Working with People

Work History

Manager

new clicks sa

Up to June 2013

smooth transition. In order to meet our goal we introduced these changes through training sessions and telephonic support. From 2011 I was the Succession ship to the Regional Manager. This program was
designed to earmark the Next in Line. I was trained how to run and Area and Assisting the Regional
Manager with running His Area. I was a part of this Program up to 2013.
DUTIES
Client relationship, Creative problem solving, Lead and develop team, Project Management, Reporting,
Sales, weekly payroll, Accounts Managing, Budgeting, Administration, Audits, Stock take x2, Stock
control, Invoicing Recon, Cashing Up, Banking, Day to Day running of Store, Emails, Petty Cash, shrinkage
Control, Recruitment & Selection, IR,
Job Purpose
To plan, lead and direct the effective management of the day to day operations of
the store team in order to achieve operational excellence and business objectives.

Objectives
To ensure maximum profitability of the store by managing the key financial indicators
(e.g. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to scorecard.
To deliver high standards of customer service excellence consistently, through the
achievement of customer scorecard objectives and continuous improvement. To ensure
effective people management, development and alignment in store, in order to build
capability to meet current and future staffing needs. To drive and manage compliance
to all in-store processes aligned to balanced scorecard requirement

Trainee Manager in June

UITENHAGE I

2000 and by the end of November I have completed all
departments necessary to be signed off as an Assistant Manager. In 2002 I become a Store Manager
where I have run numerous branches successfully. In 2001 I headed the training department were I
trained the first batch of Government NQF Learner ships. My role was to successfully introduce them to company policy and procedures. In this time I was also responsible for recruitment and Selection of all
part-timers and for their Induction. New systems and amended programs that the division needed I was a part of where I trained the Port Elizabeth Area and Garden Route. The main goal was to ensure a

Branch Manager

New Clicks Pty

I joined Clicks in May 1998 I started as a stock take casual and applied for the new Store Opening in

Projects

store visits and audits

store visits to check on store appearances and to make sure that new managers are following all sops and to ensure that maximize opportunity to increase sales to ensure that all day to day procedures are being followed in order to achieve green csa and audit to establish weak links and to guide these weak links to get to a positive contributing factor.

store revamps

from start to finish preparation with store revamps, conducting all necessary moves and planning to make revamp a success working hand in hand with builders and the store design team to ensure effective transition with very little disruptions to the day to day service delivering

Qualifications & Certifications

finance Management

sacob bussiness school

spine road high

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more


Are you sure that you want to leave?