Desktop Support Engineer
1.Instalation knowledge of Windows 98,2000 Pro , X P, windows Vista,Windows 7,Windows 8, Server 2003 and Server 2008,
2.Work in Outlook and Microsoft Express.
3.Good Knowledge of Hardware and software issue.
4.Good knowledge of Domain and workgroup.
LIPI DATA SYSTEMS LTD.
From September 2013
WORK AS ATM SERVICE ENG.I HAVE INSTALL AND PROVIDE TECHNICAL SUPPORT AND HANDLING ALL ISSUE.THERE WE WORK ON LIPI MADE MACHINE BUT DISPENSER MECHANISM PROVIDED BY PERTO.
CUSTOMER SUPPORT ENGINEER
HCL INFOSYSTEMS LTD.
July 2009 - September 2013
A. 4 Year Month total experience in HCL INFOSYSTEMS Ltd
I have work in Hyosung Nautilus machine.
1). HCL ATM PROJECT
a). Site survey for new ATM site.
b).Installation and all Configuration of new ATM.
c).Second level maintenance support call by call.
d). Diagnose all ATM problem.
e). Support of all Eng. By phone call.
f). Check CCTV problem.
h). Installation of all type kiosk and give a technical support.
I). Installation of cash deposit and passbook printing kiosk and trouble shoot kiosk problem.
2.) I have work on TATA (TMF, E-next, and TCL) project
My responsibility on this project is:
a).Provide hardware diagnosis, OS and Applications Support for all the desktops and printers installed in all Tata branches in Dehradun as (TMF, E-next, and TCL)
b). Resolve hardware problems.
c). Installation of desktops.
d). Installation OS
e). Installation MS office/open office applications
f). Installation MS outlook mailing application.
g). Configuration of ID’s on the desktop.
h). Printer configuration.
i). Installation of AV tool and regular DAT updates.
j). Installation and updation of patches.
k). Managing access rights, permissions on the desktop
l). Isolation of desk side LAN cabling issues.
m).Manage IMAC activity on the desktop.
3). I have Work on PNB BCP Project in Dehradun.
BCP Project: BCP is an offline TXN. Tool.
My responsibility on this project is
a). Installation of BCP Server and Clint tool in all PNB Branches.
b). BCP Server join to Domain Directory.
c). Create a Login ID all bank staff.
d). Demonstrate of BCP Software working
e). Providing Support to BCP Software by Server Hand and Branch visit.
3). I have working also ONGC and Voltas Project.
1. In Voltas I have provide Desktop and network support as Backup Engg.
2. In ONGC Project I have installed CA software in all desktop and also installed rack
I HAVE INSTALL SBI 100 ATM IN UTTARAKHAND AND GIVE A TECHNICAL SUPPORT WITH OUR TEAM. OUR ATM WORK IN FRICTION TECHNOLOGY.
ONGC CA TOOL PROJECT
IN THIS PROJECT WE ARE INSTALL CA DSM TOOL IN 2500 ONGC'S PC AND INSTALL RACK MOUNT SQL SERVER WINDOWS SERVER 2003.AND INSTALL 17 CA TOOL SERVER (WINDOWS SERVER 2003).
THIS TOOL PROVIDE EVERY PC CONFIGURATION AND INSTALL ALL APPLICATION DETAILS SHOW IN NOC.
I HAVE A BACKUP ENGINEER IN VOLTAS AS A SYSTEM ADMIN .THERE WE ARE MAINTAIN ALL IT WORK OF VOLTAS THREE UNIT AS A LOTUS MAIL APPLICATION ,SAP, OUTLOOK, MAINTAIN LINUX MAIL SERVER,MAINTAIN DHCP SERVER.
TCL NETWORKING PROJECT
READY A NEW TCL BRANCH SITE WHERE PROVIDE 22 WORK STATION AND INSTALL DHCP SERVER DONE ALL CONNECTIVITY EVERY WORKSTATION TO DHCP SERVER AND ROUTER.
AND MAINTAIN ALL NETWORK AND DESKTOP SUPPORT AS A SYSTEM ADMINISTRATOR.
BCP IS A BUSINESS CONTINUITY PROJECT OR PROGRAM THIS APPLICATION RUN IN BANKING SECTOR FOR OFFLINE TXN. WHEN CONNECTIVITY IS GONE.
Qualifications & Certifications
Computer Hardware & Networking
Warn Brough College
S.G.R.R. INTER COLLEGE NEHRU GRAM DEHRADUN
management and technology as a computer
Globenet college of management and technology
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