Nocevski - Interviewer - Sydney, NSW, Australia

Narelle Nocevski

Sydney, NSW, Australia



  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Social research interviewer - using Palm, laptop, tablet & paper.

Exceptional communication skills face-to-face and on the phone with customers, other staff, potential respondents, store staff

Deliver thorough and accurate work with great attention to detail, able to adapt to new technology

Excellent organisational and time management skills in maintaining appointments schedule

Work responsibly within allocated time frames, Maintain strict confidentiality and work with minimal supervision; make a positive contribution to the team environment

Interviewing - communication, patience, people skills, approachable, rapport building, and understanding;

Time management skills - making & keeping appointment schedules and study completion within allocated time frame;

Customer Service - people skills, pleasant manner, complaint handling, assistance, product knowledge

Computer - Microsoft XP & Windows 7, Office Suite, palm, CAPI tablet, laptop and tablet reporting

Clerical - data entry, cashier, telephone call centre, telemarketing, teamwork and general office skills

Store auditing - observation, communication of non-compliance, people skills, eye for detail

Work History

Customer Service Assistant

Country Energy Call Centre

April 2013 - August 2013

Assisted electricity customers with phone enquiries, payments, payment extensions, connections, disconnections

Field Interviewer

Australian Bureau of Statistics

September 2010 - February 2013

• Collected monthly Labour force statistics - phone & face-to-face - 1500+, conducted interviews for other studies
• Gained cold calling and approach skills and further developed refusal aversion techniques, replicated data from laptop

Merchandiser / Store Auditor

Creative Activation

February 2005 - April 2013

• Completed monthly phone store audits, completed bi-monthly collection of supermarket audit & compliance data
• Managed territory for local supermarket weekly audit data collection, merchandising of electronic games, toys, FMCG

Election Official

Aust Electoral Commission & NSW Electoral Commission

• Trained as Election Official, Declaration Vote Issuing Officer, Polling place 2IC and Asst Polling Place Manager
• Pre-poll voting, two candidate preferred (TCP) vote counting, Federal, State and Council elections

Social Research Interviewer

Roy Morgan Research & ACNielsen

• Conducted face-to-face interviews for Household Income and Labour Dynamics in Australia / Living In Australia study - Australia's only longitudinal social study, yearly interviews - for 12 years, total personal interviews - 1400+
• Managed own appointment scheduling to conduct face-to-face interviews
• Co-ordinated and conducted local Dept of Veteran Affairs study interviews with war widows and veterans, also studies of emotional wellbeing of children, payphone users and visitors at local tourist attractions, Copyright in schools & TAFEs;
• Collected and recorded statistical information - paper, PDA & CAPI console
• Maintained privacy and security of all personal information & data collected
• Prepared and collated all survey forms for submission & postage, synchronised data and pay claims


Living in Australia Study

12 years interviewing for longitudinal social research study, visiting and interviewing on going sample members and new respondents living with members, aged 15yrs +.
Also known as HILDA - Household, Income & Labour Dynamics in Australia.

Qualifications & Certifications

Cert III Leadership Support

Scouts Australia (RTO)

Cert III Business (Frontline Management)

Scouts Australia (RTO)

Pennant Hills High School

Cert III Home and Community Care


Cert III Aged Care


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