Delahaye - Banker - Spanish Town, Jamaica

Narda Delahaye

Spanish Town, Jamaica




I am a driven, goal oriented person who strives to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.
I can offer your organization a strong set of technical skills such as high proficiency in Microsoft Office Suite and have the ability to process transactions speedily and accurately. I also possess sound knowledge of accounting principles and practices as well as strong Customer Service skills; as a result I am highly capable of dealing with and communicating effectively with persons from different background. Over the last three years I have focused on improving and developing the sales culture of marketing the company’s products to customer therefore I am equipped with the sales and marketing skills necessary to deliver an efficient and effective performance.

Work History

Member Service Representative

Portmore Branch

September 2009 - September 2013

Met and exceeded sales target.
• Play a vital role in safeguarding and acquiring revenue for the company. Providing service and product information to customers. Assisting customers with identifying suitable products for their needs and trying to solve their problems in a timely and effective manner. While acting as "gate-keeper" in the fight against "money launderers" and safeguarding vital customers' information.

Teller- Junior Member Service Officer

Jamaica National Building Society

November 2007 - August 2009

Met and exceed new business referral targets.
• Play a vital role in safeguarding and acquiring revenue for the company. Providing service and product information to customers. Assisting customers with customers' cash transactions as well as referring them to suitable products for their needs, and to the various subsidiaries within the JN Group.

Customer Service Agent

Jamaica National Building Society

July 2006 - April 2007

• Providing service and product information to customers. Assisted customer with various queries via the telephone.
• Awarded Best New Agent
• Voted "Most Productive Looking."

Summer Clerk

Jules Dave Auto Care

May 2003 - September 2003

• Prepared estimates for car repairs.
• Responded to customers via e-mails.
• Collect payments via debit and credit card payments.
• Operated the switch board, where I screened and directed all incoming phone calls.

Summer Clerk

Castle Technology

June 2002 - September 2002

Tutor class of 15-20 adults in basic mathematics and introduction to MicrosoftOffice Suite.

Summer Clerk

Stamp Duty & Transfer Tax

June 2001 - August 2001

Database entry, typing and filing.

Summer Clerk

National Housing Agency

• Prepared and followed upon refund payments for unsuccessful depositors from the legal department through to accounts dept. and then to the customer.
• Filing of Documents
• Answering and directing phone calls within the department.

Qualifications & Certifications

Taxation and Money Laundering and Portfolio Management

The Jamaica Institute of Management and Jamaica Stock

Business Administration

The Univertsity of Technology

Convent of Marcy Academy

Information Technology

Holy Childhood High School

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