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Biffa Waste Services Ltd - Senior Telesales Agent
I started at Biffa as a telesales agent, worked in various departments (Hazardous Waste, Contract Management, Service Change Request and Appointment making and then got promoted to Senior for South Sales making appointments and managing a small team) Duties consisted of inbound, outbound calls, working on the CRM System, contract management, customer service, team management working on various projects helping the customers as much as possible.
Frontline Sales and Marketing - NVQ Placement
I completed my Level 2 Business and Administration NVQ here. My basic job role consisted of inputting on Microsoft Word and Excel, incoming and outgoing calls and admin duties of faxing, printing organising the call centre staff, filing and dealing with incoming and outgoing post.
River Island Clothing Co - Winter Job
As a retail assistant my job role consisted of bringing in deliveries of new stock, working on the till, organising the stock room and helping the customers providing them with excellent customer service satisfying their wants and needs by product selection.
CS2 Lawyers - Work Experience
I picked to do my work experience here as I have always had an interest in law and also because it was a well-known law firm. They dealt with vehicle accidents. I got to work in all departments of this company, administration, finance, listening in on calls incoming and outgoing and I actually got to spend time with the highest qualified solicitors there. The main factor I gained from this was what it was like to work in a fast paced call centre environment.
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