worked vodacom asa call centre advisor, currently working for metroplitan health as coordinator, but started off as walkin centre agent, have more thaf 50year working experience in customer, service and advisory
Customer Care Consultant
Attending to customers queries,
Ensuring first call resolution,
Capturing subscriber's information into the system.
Attending to follow up queries and making sure that followed up queries have been attended to
Making sure that quality and quantity is maintained
Deal with account enquiries/ queries and log faults for the subscribers to the customer information centre, should the query needs further investigation
Act as a stand in team leader from time to time
Coaching new agents when there is new intake in the call centre
making sure that followed up queries have been attended to.
Filling and faxing as required
making sure that service levels are met and maintained at all times