Lantin - Bank Manger - Montreal, QC, Canada

Nancy Lantin

Montreal, QC, Canada


Bank Manger


I motivate employees to surpass their goals and objectives. I ensure to create a warm and welcoming working environment. Open door policy is my way of managing.

Work History


TD Canada Trust

From July 2009

In charge of the financial operations and employees of the branch. Managing and leading the team to deliver strong results with exceptional customer service in a busy environment.
* Setting branch objectives and then working hard to ensure they are met and surpassed.
* Attending head office meetings and conferences.
* Dealing with escalated customer queries and complaints.
* Monitoring branch staff and giving them feedback during coaching sessions on how they interact with customers. Inspiring them to not only hit targets but deliver exceptional customer service.
* Analyzing branch management information and reports.
* Working closely with local solicitors, accountants and estate agents.


TD Canada Trust

April 1999 - June 2009

In charge of the service employees ( tellers) of the branch. Managing and leading the frontline team to deliver constant exceptional customer service in a timely manner and error free environment. Coaching and leading the team to meet their sales objectives and surpass their goals and contribute to the overall success of the branch.
* Maintaining all quality and procedural standards within the branch.
* Managing the day to day running of the branch.
* Responsible for recruiting staff.
* Motivating and leading the service employees.

Customer Service Representative

TD Canada Trust

March 1994 - May 1999

Servicing clients with their day to day banking transactions.
* Identifying the needs of clients and referring them to sales employees.
* Responsible for incoming and outgoing cash orders for the branch.

Previous employment History

Customer service

Cotton Ginny Clothing

I was a student and worked at Cotton Ginny part-time. My role was to welcome/greet and serve every client that came in the store.

Qualifications & Certifications

social sciences

Lawrence College

Canadian Securities Institute

Canadian Securities Institute

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