Aoun - Hostess - Beirut, Lebanon

Nancy Aoun

Beirut, Lebanon

Services

Hostess

Summary:

i have build a high communication talent, i am motivated and friendly and guests always find my existence satisfactory.

Work History

Front office agent

Coral Beach hotel

From October 2012

Responsibilities / Achievements

• Greeting Guest and promote hotel's facilities
• Answering phone and managing Guest's request
• Checking In/ out
• Opera ( Hotels reservations system )
• Managing key
• Guests ID
• Escourting Guests to their room
• Guest Relation Duties

PHOENICIA HOTEL, 5*
Hostess - Mosaic restaurant
Responsibilities / Achievements:


• Greeting Guests with welcoming smile and attitude
• Escorting Guests to their table and explaining about the service
• Promoting restaurants facilities
• Answering Phone and reserve tables
• Preparing food cards on every station between breakfast, dinner, and lunch.


Al-Awael travel
Incoming Agent (training)
Responsibilities / Achievements:

• Answering Phone and promoting travel agencies events and facilities
• Answering letters on Outlook, emails and facebook
• Incoming Packages to Lebanon
• Secretarial Job


PRETTY ANGEL,
Secretary and Assistant of marketing Director
Responsibilities / Achievements
• Answering phone
• Managing Files
• Cashier
• Preparing Makeup and beauty product in the sales bags and signing them in file
• Promotion
• interviewing guests
• Training new employments

Personal qualifications
• Microsoft word
• Microsoft Excel
• Internet and mailing
• communication skills
• knowledge in all touristic attractions and qualifications in lebanon.


Very good Good Well Weak
English
Arabic
Spanish
french


Personal Ambitions
• Social services.
• Developing of tourism when it comes to eco tourism and customs and traditions.
• planning social recovery with highly enhanced ways.
• Being an active person in society
• Will to achieve perfection in tourism industry in Lebanon.

Front office Agent

(training)
Responsibilities / Achievements

• Greeting Guest and promote hotel's facilities
• Answering phone and managing Guest's request
• Opera ( Hotels reservations system )
• Business Center
• Managing key
• Guests ID
• Escourting Guests to their room

Qualifications & Certifications

Graphic Design

Lebanese University Facility of Tourism and Hotel Management

Humanities and Philosophy

Al-Borj Girls Government School

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