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Chambers - FileNet - Colorado Springs, Colorado, USA

Nan Chambers

Colorado Springs, Colorado, USA

Summary

Administer FileNet P8 4.5.x environments for Test, Development, Staging and Production for large government deployment.
Troubleshoot issues and solve issues to keep systems running on 24/7 basis.
Assist with hacmp for AIX failover servers
Work with db2 databases supporting FileNet P8 and CM8 servers
Work with WebSphere stand-alone servers and clustered servers utilizing WebSphere deployment managers.
Work with RHEL servers supporting FileNet P8
Work with Windows servers supporting FileNet P8
Upgrade Workplace XT in all environments on Windows, AIX and RHEL servers.
Work with Crystal reports to create Senior Management reports for Insurance companies
Use Crystal reports to report statistics from FileNet Oracle databases. Use reports to identify documents nearing end of retention period. Also used to gather statistics for storage costs related to system.
Work with Oracle developers to create database structure for Data Warehouse for Insurance company. Instrumental in identifying sources for data, and which data required scrubbing prior to insertion into warehouse.
Work with Oracle developers with FileNet system to create a database to be used by workflows for auto assignment of workflow participants by role in workflow.
Instrumental in selling FileNet services to state agencies and structuring cost recovery model to pass costs to agencies in an affordable method.
Sole user support for FileNet services for 6 years supporting and troubleshooting software and hardware issues.
Instrumental in establishing migration plan for moving customers from FileNet Panagon to P8 4.0.1
Developed method to use Records Crawler to move all Content Services documents to P8 Content Engine.
Working to upgrade 3 P8 environments to P8 4.5.1 and next year bring in Records Manager and begin project to manage MDOT documents.

Services

FileNet

Summary:

Nan Chambers FileNet skillsets

The following is a list of the FileNet skills that I have.
• Sell FileNet services
o Meet with potential customers to gather requirements for document classes, metadata fields (including choice lists), and security needs.
o Gather requirements for content searching requirements
o Gather requirements for custom code needs
o Work with FileNet developers to design custom code requirements
o Train end users on how to use FileNet software and create user manuals
o Deploy custom code in WebSphere

• Document scanning
o Gather requirements for documents to be scanned
o Barcode translation to metadata fields
o Installing scanning software
o Configuring software for scanning documents
o Provide user training and create user manuals

• Image Manager
o Set up document classes
 Define metadata fields including menu fields with choice list values
 Define security groups and access levels
 Set up Active Directory groups
o Provide ongoing support and Troubleshoot issues
 Support HP SureStore and Plasmon jukeboxes
o Create Crystal Reports to gather data from P8 database tables for user reporting needs and for billing purposes

• Content Services
o Set up document classes
 Define metadata fields including multiple value fields and fields with choice lists
 Define content searching
 Define security groups and access levels
 Set up Active Directory groups
o Provide ongoing support and Troubleshoot issues
o Create Crystal Reports to gather data from P8 database tables for user reporting needs and for billing purposes

• P8 Content Manager
o Set up document classes
 Define metadata fields
 Define security groups and access levels
 Set up Active Directory groups
 Set up Sun LDAP users and groups
o Provide ongoing support and Troubleshoot issues using log files and testing applications
o Set up method for migrating 1 million plus documents and metadata from Content Services
 Performed analysis to find documents with duplicate filenames
 Ran

Work History

Content Management Administrator

CSC

October 2012 - October 2012

Support multiple FileNet P8 systems.
Environments include AIX, Linux, Windows servers and WebSphere.
Monitor logs for Production and Staging environments.
Troubleshoot problems with connectivity or data issues.
Support user trouble tickets.
Work with developers to troubleshoot issues with custom code.
Run weekly backups - includes shutting down P8 services and restarting all services after backup is complete.
Provide support for all P8 software at both the user and server level. Troubleshoot issues reported by users and diagnose issues through error logs at the server level.
Open PMR’s with IBM and work with support staff to solve issues.
Identify patch levels needed and schedule upgrades as needed. Patches and upgrades installed in Development, Test, Staging and Production environments. Perform testing after upgrades are complete.
Deploy new applications and update existing applications on WebSphere 6.1 and 7.0 servers.
Work with developers to troubleshoot software issues post code and application deployments.
Troubleshoot workflow processes and assist in rerouting or deleting workflow objects as needed.

FileNet Administrator

Enterprise Information Management

October 2011 - October 2012

Support multiple FileNet P8 systems.
Environments include AIX, Linux, Windows servers and WebSphere.
Monitor logs for Production and Staging environments.
Troubleshoot problems with connectivity or data issues.
Support user trouble tickets.
Work with developers to troubleshoot issues with custom code.
Run weekly backups - includes shutting down P8 services and restarting all services after backup is complete.
Provide support for all P8 software at both the user and server level. Troubleshoot issues reported by users and diagnose issues through error logs at the server level.
Open PMR’s with IBM and work with support staff to solve issues.
Identify patch levels needed and schedule upgrades as needed. Patches and upgrades installed in Development, Test, Staging and Production environments. Perform testing after upgrades are complete.
Deploy new applications and update existing applications on WebSphere 6.1 and 7.0 servers.
Work with developers to troubleshoot software issues post code and application deployments.
Troubleshoot workflow processes and assist in rerouting or deleting workflow objects as needed.

Systems Analyst

State of Montana

January 2000 - October 2011

Marketing FileNet services to agencies, and architecting solutions including scanning solutions involving patch codes, bar codes, evolving to 2d bar codes & OCR of scanned documents for content searching.
Provide support for all P8 software at both the user and server level. Troubleshoot issues reported by users and diagnose issues through error logs at the server level. Open PMR’s with IBM and work with support staff to solve issues.
Identify patch levels needed and schedule upgrades as needed. Patches and upgrades installed in Test, Development and Production environments. Perform testing after upgrades are complete.
Support Plasmon jukebox for Image storage.
Create reports using Crystal reports against Oracle databases to gather statistics for charging customers and to aid in troubleshooting system issues.
Gather requirements for development needs from customers. Work with developers to outline approach needed and perform testing as code is developed. Identify corrections or enhancements needed for code developed.
Gather requirements for eForm development. Design forms and create lookups to external databases and define pushes of data from forms to external databases.
Gather requirements for workflow processes and design processes to fit requirements. Perform testing of process before involving customer in user acceptance testing.
System support for FileNet Panagon system
Market system to State Agencies
Analyze updates & upgrades prior to installs
Work with Financial officer on cost recovery model each fiscal year
Train users on use of system. Assist with document class and index field definitions. Teach document prep and scanning techniques
Assist with auto indexing including 2d bar codes
Create workflow definitions & train customers in workflow creation.
Analyze costs & software for P8 platform
Define migration plan to move customers from Panagon to P8
Identify shortcomings of P8 3.5.2 & P8 4.0.1 relating to CFS-IS and annotations

Business Systems Analyst, Marketing Manager and Project Manager

Great American Financial Resources

September 1993 - November 1999

1993 - Business Analyst in Model Company. Built annuity products, tested and trained users in use of products. Troubleshooting of issues with products in Production environment. Developed specs for programmers to correct defects
1994 - 1997 Marketing Manager - Provided Senior Management level marketing reports. Developed sources for data and cleaned data for accurate reporting. Worked with agencies to provide accurate statistics for commission calculations
Conducted audits of agent business to identify agents to be terminated.
Worked with IT developers to create a data warehouse. Identified sources of data, and data that needed to be scrubbed prior to insertion in warehouse.
1997 - 1999 Project Management division. Worked on conversion of agent commission system to off the shelf system. Instrumental in working with IT developer on interfacing administration system to new commission system.
Responsible for Y2K certification of both systems.

Marketing Manager

Great American Life Insurance

September 1993 - November 1999

(Statistical reporting and agent auditing); Used FileNet system to query for documents involved in auditing of agents’ book of business.
Established file sources and automated the process of extracting data from the mainframe to create marketing reports for Senior Management.
Worked with IT team to establish a Data Warehouse. I was assigned the task of architecting data sources and techniques to assure that data placed in the warehouse came from the best source of the data. I performed testing of the system and worked to develop OLAP cube reporting to provide data to Senior Management.
Worked with developers to architect a solution for Senior Management reporting to provide quick sources of data in a GUI screen presentation rather than hard-copy reports.
Managed departmental budgets and reconciled all accounts related to department activity.
Worked on a conversion project to stand up a new agent compensation system. Worked closely with developers to remove compensation code from annuity administration system to allow new system to take over the functionality. Performed Y2K certification on the new system prior to rolling into Production.

business systems analyst

Union central Life

January 1988 - January 1993

Created queries using Dyl-280 to pull data from mainframe system.
Created management reporting for Marketing and Actuarial departments.
Formatted mainframe data to create dBase screens for Senior management user interface.
Build insurance products with specs from Actuaries and Marketing personnel.
Test insurance products for any errors before handing over to Marketing team.
Work with developers to create any custom code needed to support insurance products.

Payroll Manager and Systems Analyst

Manhattan Life Insurance

December 1986 - September 1993

Managed one staff member for payroll of 350. Handled taxes from annuity payouts to lottery winners and contract payouts to former company officers.
Prepared all payroll tax reports including year-end W-2’s.
Reconciled all general ledger accounts associated to payroll processing including payroll deduction and tax accounts
Worked with IT team to correct inconsistencies in payroll system to restore full functionality to system including manual check calculation function and leave calculation and tracking functions.
Switched to systems analyst role during company reorganization. Learned to create and run Dyl-280 programs to extract data from mainframe for Senior Management reporting and ad-hoc queries as needed.
Learned to program in dBase and FoxPro to take mainframe data to a GUI screen presentation for Senior Management reports. Maintained and enhanced a dBase system that provided a data entry system for new life insurance policies to replace an archaic mainframe data entry panel.

Payroll Manager

Saber Refinery

June 1982 - October 1984

Calculated payroll for 500 employees.
Prepared all tax reports including year-end W-2’s.
Reconciled all payroll accounts and handled all necessary general ledger entries.
Calculated payroll for 500 employees.
Prepared all tax reports including year-end W-2’s.
Reconciled all payroll accounts and handled all necessary general ledger entries.

Payroll Lead

Armco Steel

June 1976 - October 1981

Calculated and processed payroll for 500 salaried employees, 100 hourly employees, and 18,000 retirees. Oversaw the work of 3 payroll clerks.
Prepared all tax reports including year-end W-2’s.
Reconciled all payroll accounts and handled all necessary general ledger entries.

Qualifications & Certifications

BSBA

Xavier University - School of Business Administration

Bachelor’s degree

Xavier University

high school diploma

Edward Lee McClain High School

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